I recently received an email from a fellow DISBoarder and this is what I answered:
I think this was a very "under the magnifying glass" opinion, yes the place does not comply with US standards, there are many areas where the cement is cracked, kind of like striation marks, but, do not create dangerous walking grounds. The place hasn't received any remodeling for quite dome time now, so if you look, it does look a bit run down.
But many places you go in Mexico you will find the same scenario, unless the place is under 1 year old. We are one of the most earthquake prone areas in the world, and maintenance most of the time fix things instead of preventive maintenance. I could never understand that thought process.
Where I work many people have complained of so many things, and compare us to big terminals in the US, where we don't have the same resources or the large number of arrivals for such infrastructure.
The CICI water park will never be competition or comparison for any water park in the US, no contest, I agree. Many domestic visitors love to come here with their kids, I would say it's a matter of opinion, I personally like it. It is much smaller than many water parks you may have already visited.
I haven't visited it since November and will plan to go in a couple of weeks; I will post my comments.
Another point is that I have never eaten here as well, I always prefer other restaurants in the area, the ones I trust and our idea of lunch is after 2pm; but as she mentioned there is a McDonalds 1 block away. I completely understand looking at a menu you can't understand and preferably look for some place else, this menu was made for domestic visitors; there are a few dishes that look nasty and taste incredible like "ceviche" raw fish marinated in lemon, onions, tomatoes, peppers, octopus, snail and oysters. I have a very sensitive stomach and will not eat other than my regular places,
As for the dolphins, they have 2 pools; a small one and a bigger one in an auditorium for shows. I have swam in both and it's a must experience, awesome, either in Acapulco or any place you can book it. They only separate them for swim the dolphins encounter, so you could have 2 groups in each pool. But once they finish they are both set in the main pool.
Another point is that Acapulco has "hard water" as its potable water, it comes from a river and you can see it in most bathrooms where the windows have a calcium coating from the water.
I can only give you my personal opinion, I could recommend that you email the water park and get a quote from the manager or the operations manager. I am sure they have addressed these observations and will give you a better reply than my simple opinion.
Here are their emails:
ffernandezs@cie.com.mx
mortega@cie.com.mx
Hope my humble explanation helps.
NNNN
Haven't been able to email the manager or Arely from the Visitors Office for a quote, cause I have a huge audit on Tuesday and will work all weekend just to make sure we continue to be "open for businness" in the Port.
As mentioned, I will go in a couple of weeks and post pics added with my personal comments.
I will forward these comment to theme, so they can try to improve their quality standards. Don't know if they are ISO9000:2000 certified, and if they are, this is a great oportunity for them to make the necessary corrections.