I heard about them on 2 of our visits to DW. I was on those boards alot and someone was always talking about them. You have to call them and they send a girl or lady over and they bring alot of books, ect. to entertain your child with. Maybe if you ask on these boards someone will answer that has used them. We will use them this year but I don't know if I'll call them ahead of time. I think since we won't need them until the second or third day, I'll just wait. I'm sure they're in the phonebook and they probably even have their number at the hotels.