Checking in tomorrow and need adjoining rooms, should we call today or show up?

[RyanLowdermilk]

Hi all, we are checking in tomorrow. We have 2 rooms and need adjoining rooms. Should I call today or just show up in the lobby tomorrow (11am local time) and request with cast member. Thank you for the help!

 

[DLgal]

Hi all, we are checking in tomorrow. We have 2 rooms and need adjoining rooms. Should I call today or just show up in the lobby tomorrow (11am local time) and request with cast member. Thank you for the help!

By the time you show up, the rooms have already been assigned. It's probably too late, as they assign rooms a few days out from arrival. You can ask at check in, but don't count on it. This type of request is best made when you book the reservation.

 

[Whistlebee]

Call now and ask! For any hotel, It’s best to ask when you book the reservation. I like to call again a week before we check in, and I’ll often call again the day before, or the morning of.

 

[Malcon10t]

Totally agree with all the above. They play the game of Tetris in setting up rooms days in advance, and connecting rooms may be difficult now. Do you need adjoining (next to each other) or connecting rooms (rooms with connecting doors)? I usually request at least a week out when I need connecting rooms so they can put my request into play. (I usually call as soon as I make the reservation also.). Calling today will give them time to try, but do expect "The best we could do was..."

 

[RyanLowdermilk]

Thx all!

 

[Iceman93]

Just a clarification on something written above: adjoining and connecting means the same thing. Adjacent rooms are next to each other with no connecting door.

Also, Disney seems to be the worst hotel operator on the planet in terms of properly addressing guest requests (e.g. adjoining rooms, high floor, away from elevator, specific view or bed configuration, etc.). The CMs at the front desk can often sort things out, but I've not had great experiences with requests made in advance, and when I call a few days in advance like others have suggested I usually get the {requests are just that and are not guaranteed) brush-off.

 

[Malcon10t]

Just a clarification on something written above: adjoining and connecting means the same thing. Adjacent rooms are next to each other with no connecting door.

I had been told by both Hilton and Marriott chains adjoining were rooms next to each other and did not mean connecting, and to be clear when I needed connecting rooms.

Also, Disney seems to be the worst hotel operator on the planet in terms of properly addressing guest requests (e.g. adjoining rooms, high floor, away from elevator, specific view or bed configuration, etc.). The CMs at the front desk can often sort things out, but I've not had great experiences with requests made in advance, and when I call a few days in advance like others have suggested I usually get the {requests are just that and are not guaranteed) brush-off.

I guess I have been very fortunate in that I have always (except once) gotten my requests. And the time they couldn't get what I needed, they did an upgrade so it worked out.

 

[Astylla]

I had been told by both Hilton and Marriott chains adjoining were rooms next to each other and did not mean connecting, and to be clear when I needed connecting rooms.

I guess I have been very fortunate in that I have always (except once) gotten my requests. And the time they couldn't get what I needed, they did an upgrade so it worked out.

As someone who worked for Marriott front desk you are correct that adjoining and connecting are not the same in hotel speak.
The reason hotels do not guarantee bed types unless it's specifically bookable category.
Connecting rooms are the bane of our existence because they are REQUESTS only. The reason is that there are only so many rooms in a hotel that do connect and some hotels consider two rooms a "suite" when they don't have traditional suite setups. Now for large groups of rooms say for an event or wedding often the sales/ special events coordinator team can then accomodate guarantees.

Of course I also suggest requesting when the reservation is made and then checking about 5 days out also. Most room shuffling/assignments are done a day or two in advance.

 

[RyanLowdermilk]

Update: We showed up and they had already arranged for us to have connected rooms!

 

[DisneyJamieCA]

Just a clarification on something written above: adjoining and connecting means the same thing. Adjacent rooms are next to each other with no connecting door.

Also, Disney seems to be the worst hotel operator on the planet in terms of properly addressing guest requests (e.g. adjoining rooms, high floor, away from elevator, specific view or bed configuration, etc.). The CMs at the front desk can often sort things out, but I've not had great experiences with requests made in advance, and when I call a few days in advance like others have suggested I usually get the {requests are just that and are not guaranteed) brush-off.

This is not true. We learned this the hard way at a hotel in Boston. Connecting means interior doors. Adjoining means next door. Now some hotels may use them interchangeably, but it should not be assumed.