Checking in/final balance payment/late check in questions.

[Mambo Junkie]

Hi! We are staying at 2 resorts, SSR and Pop. Our reservation for SSR starts on a Friday but we don't arrive. We have done the pre check in so we would go straight to the room. Do we need to tell them we are arriving a day late? We have done the same at Pop, but we still owe a balance on this room. We will be at the parks when it is check in time and as we have a room only, it says balance due day of check in. Will the balance automatically be charged to the card on file in my MDE or do I need to go to the front desk? I had wanted to skip the desk altogether., plus we will be late checking in that day as well. There is no option to pay online and I just dread the thought of a 2 hour phone call.
Thanks!

 

[Turksmom]

If you've done online check in, you do no need to visit the desk all. The balance is charged automatically sometime between midnght and 7am on check in day.

 

[CarolynFH]

Our reservation for SSR starts on a Friday but we don't arrive. We have done the pre check in so we would go straight to the room. Do we need to tell them we are arriving a day late?

Yes, you should call and have your late arrival noted on your reservation at SSR. I've read that they won't cancel your reservation until two nights have gone by without your arrival (they can tell you arrived by your MB opening your room door), but it's better to be sure.

 

[Mambo Junkie]

I can't find the tread for the final payment info. If I want to pay the balance instead of automatic payment going on the card on file, is there a number to call? Is it one I'll be on hold for hours? Thanks!

 

[Wood Nymph]

I can't find the tread for the final payment info. If I want to pay the balance instead of automatic payment going on the card on file, is there a number to call? Is it one I'll be on hold for hours? Thanks!

The best way to avoid a long hold time is to call around 7 am Eastern time. This is the phone number that I use to call to make a payment and it seems to get you through the phone tree a little faster than the main line:

407-939-1936 resort reservation - just say "make a payment"

 

[Mambo Junkie]

Whew, thanks! I was on hold 2 hours 11 minutes last night just to confirm a dining reservation.

 

[gottalovepluto]

I let the autopay go through and then tell the front desk at check in I want to use my gift card. They refund the autopay and take my gc payment.