Check your pricing online!

[sunlover13]

I'm glad I pulled up my package online. I was quoted the wrong price twice by different CM's since last night!

First call last night was to book free dining for Visa cardholders. I wanted a standard room at POFQ for 2 adults, 2 children (ages 2 & 10). She entered the 10 year old as an adult and the price she quoted me was about $600 more than what I had pulled up online. She also said there were no standard rooms available, only garden view. I booked it.

Checked this morning online under the public free dining link and was able to pull up a standard room (cheaper than garden) online. So, I called to change my existing reservation to a standard room. Again, I had it pulled up online so I knew the price. First, she said no standard rooms. I told her I had a standard room online in my cart. After a few minutes, she said she had the standard room. This CM quoted me about $1,000 more! I told her that was way too much. She put me on hold, took her awhile, and then gave me the price I saw online. No explanation what she had wrong.

Moral of the story - check your pricing & room availability online if you call and book!

 

[dansamy]

The 10 year old is an adult for dining & tickets. He just doesn't trigger the additional adult charge for the room.

 

[sunlover13]

The 10 year old is an adult for dining & tickets. He just doesn't trigger the additional adult charge for the room.

I know 10 is considered an adult at Disney, just not for the room. The CM entered her as an adult for the room which was $600 more!

 

[Karbase8]

I am glad you are posting this as I used the Room Only 30% visa card holders and I swear they overcharged me I am calling back as I saw the standard room at 317 dollars per night online for 5 nights and they charged me 2000 dollars and the 317 was without the 30% discount. Thanks for pointing this out as I felt cheated but let it go. But I believe I am going to call and ask.

 

[ollyg]

I am glad you are posting this as I used the Room Only 30% visa card holders and I swear they overcharged me I am calling back as I saw the standard room at 317 dollars per night online for 5 nights and they charged me 2000 dollars and the 317 was without the 30% discount. Thanks for pointing this out as I felt cheated but let it go. But I believe I am going to call and ask.

Definitely call. I booked back in January with a 30% pin code. This week I was playing around on the website and it looked like I was overcharged.

I called to have them double check and sure enough, the pin code was not applied.

 

[Karbase8]

I did call and I got a bit of a runaround. When they supposedly applied my pin code the other night the lady said just for the room only it came to 2,000 dollars. When I went online today it came to 1, 488 with the room only discount. The CM said the lady the other night should have not givng me that figure because it was a guess since I also have magic plus dining plan and 5 day park hopper tickets when I started adding this both online it was a higher amount then what was the grand total I am just very confused and she insisted they applied the 30% off the room only and cant give me an exact figure on the park tickets and dinng plan I don't know I just hung up.

 

[sunlover13]

I did call and I got a bit of a runaround. When they supposedly applied my pin code the other night the lady said just for the room only it came to 2,000 dollars. When I went online today it came to 1, 488 with the room only discount. The CM said the lady the other night should have not givng me that figure because it was a guess since I also have magic plus dining plan and 5 day park hopper tickets when I started adding this both online it was a higher amount then what was the grand total I am just very confused and she insisted they applied the 30% off the room only and cant give me an exact figure on the park tickets and dinng plan I don't know I just hung up.

You should be able to price it all out separately online yourself. First, price out your room only on the website. Take 30% off. Then add in your tickets & meal plan.

 

[mmouse09]

We had a similar issue. I booked free dining early with Disney Visa. They said that the offer wasn't valid on Standard rooms at the Wilderness Lodge. Today, online they have the offer with the Standard rooms - I called and saved $150