Check your ADR's... AGAIN!!

[DreamLiveLoveDisney]

After hearing about all of this reservation craziness, I called WDW-DINE last week just to make sure all of my ADR's were there. (About half of them were showing up online.) Since I knew I had some double bookings, but couldn't get to them online to cancel, the CM went through all of my reservations with me, and cancelled the ones I didn't need.
On one specific day, I had a CM breakfast, and a double-booked LTT lunch (one at 11:30, and one at 1:05). I had him cancel the 11:30.

Yesterday, after finalizing my schedule, spreadsheet, etc., I called again just to be 100% certain that everything matched up. Come to find out, my Chef Mickey's wasn't there!! They were able to bring up the reservation number, but said it had been cancelled when I called last week!! Instead of cancelling my double-booked LTT, the CM cancelled my Chef Mickey's!!

At first, the CM tried telling me there wasn't much she could do, as there was nothing available on that day for Chef Mickey's. I ended up throwing a mini-tantrum, as I explained that it wasn't my fault that the CM I spoke to last week had clearly cancelled the wrong reservation.
Eventually, I was able to get my reservation back.

My message here is: Make sure you check and re-check your ADR's... And then check again just to be on the safe side!! The CM's make mistakes, and mistakes like this could really put a damper on your day at WDW.
I'm sure I'll be calling again in a few days, just to make sure everything's still correct.

Does anyone know when the system will be back to normal??

 

[basketlacey]

Mine are all showing up correctly today. I had a couple duplicates because I didn't remember what I had booked on our last day since we haven't decided which park. I should have done my spreadsheet before the system went down but I didn't. Anyway, mine are right and all of my duplicates are cancelled as of this morning.

Good luck! Glad they were able to get you a CM.

 

[LilyWDW]

My guess is a simply misunderstanding. When you told him what to cancel and what to keep, he ended up canceling anything before the one you wanted. I could see how, depending on the wording on both ends of the conversation, that it could have happened.

Personally, I don't check them once they are made unless I would be calling for something else. The more times the reservations are accessed, the greater the chance that something might happen to them.

 

[Laurin612]

Thanks for posting this! Mine are finally all showing up correctly!

 

[MHSweb79]

The more times the reservations are accessed, the greater the chance that something might happen to them.

I totally agree. I make my ADR's online, save the confirmations and leave it at that. If I show up at a podium with my confirmation number, I will be seated. (I'll make sure of it!)

 

[Nebraska_Disney]

When the system changed over, my first and last days of ADR's were not showing up, but all the rest were. I called and they confirmed they were "there" but not showing up in the system the right way. As of today, all mine are there again.

Like others, I printed off my confirmation numbers for each and will show up w/ that regardless.

 

[claryche]

When the system changed over, my first and last days of ADR's were not showing up, but all the rest were. I called and they confirmed they were "there" but not showing up in the system the right way. As of today, all mine are there again.

Like others, I printed off my confirmation numbers for each and will show up w/ that regardless.

That's good to know though, because all of mine are there except my one ADR on the first day of the vacation. We don't have any ADR's for the last day. So maybe they will all show up soon. I tried calling to verify, but they are already closed. Thanks for making me feel at least a little bit better.