resqteacher
Disney Here We Come!
- Joined
- Jan 7, 2011
- Messages
- 1
Hello All,
We're flying AirTran out of Flint this summer for our first trip to WDW. I like the non-stop times as they give us almost a full extra day at Disney and I have vowed to never ever fly Spirit again.
They canceled our flight out of DTW last year to LaGuardia and made no attempt to get us on other flights or other airlines. The excuse used was that it was weather related when no other airlines had any cancellations to LaGuardia that day. Turns out that the weather issue was due to the crew having gone over their hours the day before - yet they made no attempt to bring in another crew - even later that day. Just canceled - sorry about your luck!
I was able to track down and contact the VP of Customer Service directly with my complaint - she generously offered to waive our seat assignment fee the next time we fly with them! (if there was a "sarcasm" font I'd be using it right now).
They will absolutely nickel and dime you everytime and the only way to fly with them at a comparable rate is to luck out with their $9 deals. You might fly cheaper - but sometimes you can't put a price on service and peace of mind.
We're flying AirTran out of Flint this summer for our first trip to WDW. I like the non-stop times as they give us almost a full extra day at Disney and I have vowed to never ever fly Spirit again.
They canceled our flight out of DTW last year to LaGuardia and made no attempt to get us on other flights or other airlines. The excuse used was that it was weather related when no other airlines had any cancellations to LaGuardia that day. Turns out that the weather issue was due to the crew having gone over their hours the day before - yet they made no attempt to bring in another crew - even later that day. Just canceled - sorry about your luck!

I was able to track down and contact the VP of Customer Service directly with my complaint - she generously offered to waive our seat assignment fee the next time we fly with them! (if there was a "sarcasm" font I'd be using it right now).
They will absolutely nickel and dime you everytime and the only way to fly with them at a comparable rate is to luck out with their $9 deals. You might fly cheaper - but sometimes you can't put a price on service and peace of mind.
