Chat Member Website

[igrsod]

Has anyone had trouble using the chat feature on the member site? I tried multiple times and it just takes me to sales.
Yet again a beyond frustrating situation with the website.
Is there a different way to live chat with member services?

 

[hhisc16]

Has anyone had trouble using the chat feature on the member site? I tried multiple times and it just takes me to sales.
Yet again a beyond frustrating situation with the website.
Is there a different way to live chat with member services?

I just tried and it was not working for me.
I am on a 55 minute wait on the phone for MS at the moment...

 

[nasmith]

Wow- That makes me feel so much better about my 54 minutes wait

And I'm actually happy about being on hold as the first time I called I got a message that said "No advisors to talk to you right now, so call back" (I'm paraphrasing).

 

[Sandisw]

I used it over the weekend. It usually takes about 5 minutes or so to show up and get in the que. But it did work.

 

[igrsod]

Today i was asked 3 questions: Name, Where you live and if you already own DVC.... when you answer yes to are you already a DVC member... it basically says to call
If you answer no, to are you already a DVC member.... you get a sales guide.

 

[Sandisw]

You are somehow getting the sales one. If you accidentally enter the add on tool area, that is the chat that pops up.

I just was one and got to the normal one. Not sure why your account isn’t working.

 

[igrsod]

You are somehow getting the sales one. If you accidentally enter the add on tool area, that is the chat that pops up.

I just was one and got to the normal one. Not sure why your account isn’t working.

Hmmmm.... interesting. I wasn't in the add on area. I wonder why I'm getting that one?
The website is very glitchy for me lately.

 

[HibernationTour]

I'm showing chat unavailable today. Is anyone else having this issue?

 

[GrumpyInPhilly]

I used chat yesterday and again today with no issues. Approx 20 min. wait each time.

 

[HibernationTour]

I used chat yesterday and again today with no issues. Approx 20 min. wait each time.

It just came up for me now! Had been showing as unavailable most of the day. Could have been just slow internet on my end, or who knows what.

 

[GrumpyInPhilly]

It just came up for me now! Had been showing as unavailable most of the day. Could have been just slow internet on my end, or who knows what.

Best guess is it's available some times and not others probably based on staffing issues.

 

[18sprint]

Yes, just a couple days ago. Tried it on Monday and no luck. Had me fill out three questions then said , thanks for communicating with us!. Then I tried it several more times on Tuesday and after about 3 trys, I finally got on an actual chat session.

 

[nasmith]

Chat isn't really working today either.... (Friday between 1:00pm and 2:30pm)

The "Chat" button pops up - but then when you click on it, you get this message-
"Welcome Home! Live chat is now available for Membership-related questions! Please log in to DisneyVacationClub.com and click "Chat Now." Live Chat is available 9:00 AM to 7:30 PM EST Monday to Friday and 9:00 AM to 5:30 PM EST Saturday and Sunday. You may contact Member Services directly by calling (800) 800-9800, 9:00 AM to 7:30 PM EST Monday to Friday and 9:00 AM to 5:30 PM EST Saturday and Sunday."
And the only option at that point is to close the message.

I've been trying for 1.5 hrs. (off and on) now.

 

[nasmith]

Oh my gosh- I just made the last post, and then I got thru to chat - Yay me!