Chat is not the same anymore, and not for the better.

[VGCgroupie]

I’m not sure why anytime something we don’t like happens with DVC the auto reaction is if you don’t want to pay more dues put up with it.

 

[Brian Noble]

That argument isn't wrong.

Of course, I might rather pay for service that costs more and is arguably better. DVC is not trying to position itself as a midscale timeshare brand, and if it costs a little more not to do that, so be it. But, I am still going to be paying for my share of the human on the chat.

 

[Brian Noble]

...and this is also why DVC rarely hits exactly what any of us would prefer. Some of us would be wiling to pay more for e.g. more frequent refurbishments, or higher quality (more expensive) materials, etc. Others would rahter dues be a little bit lower in exchange for less-frequent updates, etc.

I happen to think the refurbishment cycle is a little too aggressive. But I also live in a house that is nearly 100 years old with appliances last replaced 15-ish years ago, and kitchen counters older than that. In other words, I can live with wear and warts. Others might not want to do that.

I will confess that the lack of ice makers in the apartment-sized fridges annoys me to no end.

 

[Sandisw]

I’m not sure why anytime something we don’t like happens with DVC the auto reaction is if you don’t want to pay more dues put up with it.

DVC can’t charge more for their services. We pay them 12% of the operating costs and those go up yearly based on each line item.

So, we wouldn’t pay more but DVC gets to decide how they choose to use their funds to manage the program.

All one can do is share your frustration with DVC that replacing chat with AI at times….decreases its usefulness and will increase call times.

There are good programs though. The CRM program we use at work has one and it can pretty much answer any question about the system in anyway we phrase it.

It’s too bad that the one that seems to be in place isn’t that.

 

[808blessing]

I am going to get my money’s worth and call with a list of things for MS to act on in the meantime. Like I did yesterday.

Also ideally would like a regular survey or input taken from all members to membership on our preferences to spend the 12 percent even if they aren’t required to do so. It’s good to know they attempt to listen. Maybe we will win some as “they” would actually know their clientele. “Focus group” input is not enough.