Chase getting rid of Disney debit card

With the Chase debit card, are you charged a fee for the pin transactions?

no, never. I just don't use the pin option since I can earn rewards for using the CC option. Way back when, the bank I was with used to charge .25 for every pin transaction. I remember that's why I originally switched over to only using the CC option.
 
I'm not postive but I thought I was told it had to b none PIN transactions to count against 5/statement period.
 
So you are doing an account transfer and it is counting as DD for Chase? Or just setting up the paycheck to DD into Chase instead of into the CU?

As soon as I got the letter about the changes in "free" accounts, we set up a direct deposit that should start 1/31. So instead of it all going into the CU, 501/month will go into Chase. It's actually the start of the end for me, because they told us that our accounts would stay the same when they got Washington Mutual, and it turns out that wasn't the truth. I held onto the account b/c I used to work for a subsidiary of WaMu and it was sentimental (the account I opened then), but the CU actually earns interest on checking, so it isn't making much sense to do this.





Link to the PDF that explains the differences (on page 8) between choosing credit or debit/PIN transactions on your debit card. When they say a "debit" transaction, they mean that you use your PIN. Those are the kind that will keep the account free for me. Those do NOT count for the disney rewards.


Incorrect. When you use your debit card you can select PIN or credit. Either count as a debit transaction. You get more points for selecting credit.

You get NO points for the Disney Debit rewards card if you use your PIN. It is ONLY on those transactions where you choose "credit".

That's odd because when I was out on disability and not getting any direct deposit for 6 months I was never charged the fee because I was using my debit card. Never have I used my PIN.

The bank I work in also doesn't differentiate between PIN and credit transactions. Both are debit card purchases.

It's possible that your account is like mine; changing. Have you gotten any letters from Chase that you forgot to open in the last 2 months? I'd call your branch, ask what's coming down the road for your account.

I had free checking, and now I will have free-when-you-do-extra-things checking.
 
According to two representatives I spoke to tonight (I called to double check) you do NOT need to use your PIN for them qualify. You can select credit and still have it count towards your 5 debit purchase quota.
 
No, using the PIN results in a transaction showing as ACH. Not a MasterCard/Visa purchase.
NO. These are not processed throug ACH.

It may count as something different, but it's not "ACH" (which stands for Automated Clearing House - the entity that transfers money between financial institutions, as directed by the Federal Reserve Bank).
Thank you - it is NOT ACH.

Okay - this is complicated but I know exactly how these transactions are processed. I'll try to summarize what I could easily do 2 day lecture on into something simpler.

Kind of a summary - transaction with a PIN is efficient and should cost merchant less but issuing bank gets more money.

Don't read further unless you really like to get into details:

PIN transaction - also known internally as a single message transaction. The customer swipes the card and enters PIN.
A message with all the information needed to process the transaction is sent to the issuing bank.
Upon approval at the end of the day (with no further action required of merchant bank) the funds are transferred.
The cost to the merchant is usually a fixed amount (can vary a lot) per transaction NOT a percentage of the total.
This can be cheaper for the merchant to process, but less to issuing bank
This is really more efficient than a traditional credit (MC/Visa) transaction but merchants and issuing banks have billions of dollars invested in the traditional processing. More costly to have a terminal with pins, etc.
Debit cards (which originally did NOT have MC or Visa on them) were processed this way when they started up in the 80s.

MC/Visa transaction - also known as dual message transactions
This is how traditional credit cards are processed. When it was invented in the early years they were emulating how a check was processed. (online authorization followed by batch settlement).
Card is swiped or info entered manually.
An online transaction with limited information, just enough to authorize is sent to issuing bank for approval.
At end of day a batch set of these transactions (2nd message) is sent to initiate funds transfer.
The merchant pays a fee as a percentage of the amount of the transaction. Initially the merchant paid the same amount if it was a debit or credit card unti Walmart sued and forced them to charge a smaller fee for debit.

The problem arises as people confuse what to call how these are processed. It really comes down to a PIN vs. non-PIN transaction.

No question than the single message PIN transaction is more efficient to process, but it does require the customer to know and use a PIN. Not really feasible for a traditional MC/Visa transaction. Plus to change to this model would probably be cost billions or trillions to convert all the software. Not happening.


How do I know this. I was hired by Visa to introduce debit products. I was the debit product manager in the 80s. Spent years with Visa from when they were tiny until I retired. Before than I managed a group that provided software to run multiple regional debit networks - most are gone now but you had things like Pulse in Texas, Mac on east cost, etc. In the early 80s the debit products were usually not nation-wide. They were regional.

My credit experience really goes back to the 60s when I worked for the credit bureau as a high school student and read credit reports from index cards. No computers back then.

I know this industry backwards and forwards. History, detailed info in these transactions, etc. I even know the bit maps of each transaction, how disputes are managed, etc. I am not totally up to date on all the fees today. But the basic processing has not changed.
 
I called Chase today and was told as she read from the new terms that points can be earned with current card holders until July 2011 but had to be used by August 2011. than will be no more.

I guess it's time to go down to the bank and get some information. They charged me the yearly $25 fee in late Dec and I expect a year of 'service' or a refund.
 
Here it is in writing from Chase also:

Dear Danielle Pxxxxxx,

Thank you for contacting the Internet Service Center.

I will be happy to assist you with your inquiry regarding
the qualifying purchase to waive the monthly service fee.

The qualifying debit card purchases can be ran as debit or
credit and must post within the statement cycle. Note: ATM
withdrawals and cash advances do not count towards the
debit card purchases.

Stay in touch with your account! Account Alerts can help
you avoid fees by keeping track of your account activity.
Simply sign up for Account Alerts today, and we'll contact
you by the method you choose (e-mail, phone or text) when
transactions exceed limits you set. To get started, go to
the Customer Center and click "Alerts."

We look forward to making your online banking experience
even better!

If you have any questions or require further assistance,
please e-mail us or contact our Internet Service Center at
877-242-7372.

Thank you,


Exxxx Axxx
Internet Service Center
 
Wow. I just had a horrible experience with these folks. I opened an account online with them in late January. I requested a Disney Visa Rewards debit card at that time. They told me I would have to go to a branch to do that. When I explained that the nearest branch was over 40 miles away, a supervisor came on and said she would issue me a Disney debit card at the same time that they issued the regular debit card. Great!

Yesterday the regular debit card arrived but no Disney card. I called customer service and the woman on the phone told me, I cant do it on the phone I need to go to the branch. Sigh. I had her read the notes on the account and she tells me, yes, they are sending me the Visa card. Great! She didn't sound too sure though, so I was a little leary.

Today I get a letter in the mail with my PIN for my debit card. Still no Disney card. I called again. This time the "banker" tells me it will take 30 days to get here. What? Please read the notes. Then she tells me if I want to get it sooner then I have to go to the branch. Again I ask her to read the notes and she is less than helpful. Now, I work customer support on the phone myself, so I understand how difficult the job can be, so I am really trying to be nice. She can't tell me anything about my previous conversation with the supervisor so I ask to speak with a supervisor.

The supervisor comes on and tells me I can't get a Disney Visa Rewards debit card online I have to go to the branch. I again tell her the whole story. Then she tells me that she can't send me one because they don't have that program anymore-it ended on February 6. WHAT!:scared1: First she sends me to the branch and then she changes her mind and tells me it no longer exists?

I asked if this was the case, then why did a supervisor tell me she was sending me one? Why did the customer service "banker" I JUST spoke to tell me it would take 30 days to get one, or, I could get it in 10 days by going to a branch? Her response was "They probably didn't know the program was ending"

Really? I can handle that a program is ending, but I can't handle the tone with which that news was delivered. :sad2: This was really a horrible customer service experience. Certainly not worth 1% if the program were still available. I'm closing my account.
 
I called them yesterday and spoke to one of their specialists. She informed me that as of July, there will be no more rewards checking accounts of any kind unless you have atleast $75,000 in accounts with Chase. This could include CDs, checking, savings, etc. I decided this wasn't going to be for me so I'm out. :thumbsup2 It was fun while it lasted though!
 
I called to find out exact dates when it ends and when the rewards points expire.
The first person said soemthing to the effect of Oct and then have until dec to use your reward points. I called again as the kids were being loud and didn't retain any info.
The second person said that I have until 2013 (when my card expires) to keep earning rewards and then once when I transfer them I have until that exp date on the rewards card. I am so confused on as 2 people has said different things.

What have you heard for final dates of use?
 
Wow. I'm really sad to hear this :( I have a disney chase checking account only because I'm primarily using it for the 10% discount at the giftshops and disneystore vs. earning the rewards. I have a credit card that earns better rewards. It was fine for me to open a checking account to get the discount, but no way will I open another credit card just to get a discount. I just don't get the reasoning behind this move. Now, not only will I close the Chase account, but I'll also do less shopping on Disneystore.com (as the 10% usually covered shipping) but I'll also shop less at the parks. I now it wasn't a lot, but it covered tax in the gift shops.
 
Stopped by my local branch the other day and specifically asked about my Disney debit. My "personal banker" told me nothing would change for me just not offering it anymore. She said they were not given any information about points expiring or anything changing with accumulating points. ????
 
I swear Chase "personal bankers" get the same training as Disney's Central Res. Office. Call 6 times, get 6 different answers!
 
I had the same experience, opened card in late January was told over the phone all I had to do was open account, then call in to process rewards upgrade. I opened the account, immediately called in and was told they could not process the upgrade due to address change in the last 30 days and the only other alternative would be to go into a branch. I explained there is not a branch in my state. I then explained same thing to a supervisor they said it was true that I had to wait the 30 days. So I waited 2 weeks and called back in on Feb. 11th-to just see if I got the same story and I did but this time the supervisor told me specifically to call in on Feb. 28th and my 30 days would be up. So that is what I did today and they told me sorry nothing they can do bank ended program.

I was told by the supervisor today that all debit card rewrds ended February
8th and that even the people that were still on the program cannot acrue any more points only use them by a certain date. Who knows though as I have gotten so many stories from them now.

My next question was how do I close the account as I am not receiving what I was told I would be allowed to receive. The supervisor said she could close the account but it ould cost me $25 since my account is less than 6 months old. I was furious and said this is not right you told me I could receive points now I cannot but you want to charge me. She said I could speak to the retention team.

I sopke with them explained entire story and the lady on the phone apologized over and over and agreed to close account and waive fee.


Wow. I just had a horrible experience with these folks. I opened an account online with them in late January. I requested a Disney Visa Rewards debit card at that time. They told me I would have to go to a branch to do that. When I explained that the nearest branch was over 40 miles away, a supervisor came on and said she would issue me a Disney debit card at the same time that they issued the regular debit card. Great!

Yesterday the regular debit card arrived but no Disney card. I called customer service and the woman on the phone told me, I cant do it on the phone I need to go to the branch. Sigh. I had her read the notes on the account and she tells me, yes, they are sending me the Visa card. Great! She didn't sound too sure though, so I was a little leary.

Today I get a letter in the mail with my PIN for my debit card. Still no Disney card. I called again. This time the "banker" tells me it will take 30 days to get here. What? Please read the notes. Then she tells me if I want to get it sooner then I have to go to the branch. Again I ask her to read the notes and she is less than helpful. Now, I work customer support on the phone myself, so I understand how difficult the job can be, so I am really trying to be nice. She can't tell me anything about my previous conversation with the supervisor so I ask to speak with a supervisor.

The supervisor comes on and tells me I can't get a Disney Visa Rewards debit card online I have to go to the branch. I again tell her the whole story. Then she tells me that she can't send me one because they don't have that program anymore-it ended on February 6. WHAT!:scared1: First she sends me to the branch and then she changes her mind and tells me it no longer exists?

I asked if this was the case, then why did a supervisor tell me she was sending me one? Why did the customer service "banker" I JUST spoke to tell me it would take 30 days to get one, or, I could get it in 10 days by going to a branch? Her response was "They probably didn't know the program was ending"

Really? I can handle that a program is ending, but I can't handle the tone with which that news was delivered. :sad2: This was really a horrible customer service experience. Certainly not worth 1% if the program were still available. I'm closing my account.
 
My next question was how do I close the account as I am not receiving what I was told I would be allowed to receive. The supervisor said she could close the account but it ould cost me $25 since my account is less than 6 months old. I was furious and said this is not right you told me I could receive points now I cannot but you want to charge me. She said I could speak to the retention team.

I sopke with them explained entire story and the lady on the phone apologized over and over and agreed to close account and waive fee.

I'm surprised they closed it and waived the fee. They would not do that for me, but I was told it had to be open for 90 days, not 6 months. I am still mad at them, but I will play the game and make my little itty bitty 5 transactions a month and cancel on day 91. I think I have a whopping $3 in there.
 
Stopped by my local branch the other day and specifically asked about my Disney debit. My "personal banker" told me nothing would change for me just not offering it anymore. She said they were not given any information about points expiring or anything changing with accumulating points. ????

I called in today, after looking through all the info I could find online without anything saying it was ending. The rep spent a good deal of time reading through her info (I assume emails or intranet sites) and told me that those who already had accounts can accumulate rewards until July 15th and then it's done. Said that those who didn't get their full year's worth will get a partial refund of the $25.

So annoying.
 
I'm surprised they closed it and waived the fee. They would not do that for me, but I was told it had to be open for 90 days, not 6 months. I am still mad at them, but I will play the game and make my little itty bitty 5 transactions a month and cancel on day 91. I think I have a whopping $3 in there.

Ask for the retention department. They are the ones that were able to close it and waive the $25 fee.
 
Has anyone received a letter from Chase yet? I heard that they were sending out letters explaining the process of the closing of the debit card and the rewards.
 
Has anyone received a letter from Chase yet? I heard that they were sending out letters explaining the process of the closing of the debit card and the rewards.

Yes. I got one a week or so ago and another one today.
 












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