Cell Phone Co. Vent

[Chuck S]

OK, so Mom & I share a cell phone account...both of our cars have the old analog phone-based OnStar system, we've had them since 1998.

I get our phone bill. It is for only $9.77 - usually about $49. I call Cingular. Their automated system shows a current balance of $54+. I finally get a rep, she asks for my SS# for verification - it didn't match - I give her Mom's social - it didn't match?!! So then the rep asks if I know Rhonda somebody - I say "No" - evidently this person has a cell number ONE digit different from mine, and had a problem with her account and wanted it broken down so each number billed separately. They transferred MY phone number to Rhonda's ss#, but still under my name & billing address with a separate - more expensive account. Now I understand how folks can hit a wrong key - but you'd think they'd have crossed referenced the social sec # AND the name on the account. So, the rep says she's re-combined the the account and billed us our normal monthly fee. We'll see what happens next month.

 

[4greatboys]

I dont like Cingualr's billing. I have had problems with them before. They didnt post oen of my payments made Jan 2002 so in that Feb they turned off my phone for not having made a payment and Feb payment wasnt even due yet. So I had to fax a copy of my payment --not rec'd by them--what a suprise! Had to refax again. Finally--months later--they posted it to my account. 2 months later the charge was back on my card. This went on for many months. Finally taken care of......PITA!!

 

[Rikersmom]

I spent 33 minutes on the phone with Cingular today, so I am ready to vent. We have had so many problems with our account that we dropped the service when we got the last bill--which was WRONG, as usual.

I spoke to Customer Care--what a joke of a name. Got to a supervisor there who told me that it is not possible to speak to anyone in the billing department. Now that's a great plan. No wonder they can't solve problems--they won't let customers speak to the people who might possibly be able to fix something.

I did finally get the name of a manger of Customer Care and a mailing address. Wish me luck when I try to communicate in writing to a phone company.

 

[Tina]

Cingular is horrible. We have Nextel now and love it!