Castaway Club new member "fulfillment"

[mikeymars]

To use a direct marketing industry term ("fulfillment"), I just wanted to state that unlike some others here, I've had very good experience being welcomed into the Castaway Club.

We sailed on DCL for the first time back in late March of this year. Less than a week after our cruise, I called up DCL to find out what our Castaway Club ID number was, and the CM I spoke to was able to immediately give it to me.

Last Friday, we received a mailing from the Castaway Club which included our member card as well as a survey form with pre-paid response envelope, and a welcome letter from Cathy Crotty at DCL which was very well written.

So, as far as I'm concerned, the Castaway Club has delivered quick and professional new member "fulfillment," as good or better than I've ever gotten from any other cruise line, in fact better than what I've experienced from other areas of Disney (and that's coming from someone whose is both a DVC and Disney Club member).

 

[CindyandBrice]

tHAT IS BETTER SEVICE THAT i HAVE RECEIVED. my son and i have travelled on the Wonder in Feb 2001 and Dec 2001 and have only received one mailing - earlier this year, maybe in March. We had a wonderful time and will be back, but not due to the mailings.

 

[disney6]

We sailed Oct 2000 on the Magic, I have called CC many times and STILL have never recieved anything. Are going again this Oct. but don't expect to get or hear anything from them. I hasn't dampened my feelings about DCL though.

 

[glindamood]

We sailed with Disney6 in October 2000 and didn't get anything either but I will say that by the time we had returned from "testing the waters" my DH's family had already booked a family Christmas cruise for 12/01 - and to think all I did was mail my SIL the link to watch us leave port. Anyway, I called and they gave me our number and applied the credit to our Christmas cruise. Now, before getting off the ship last December, I booked another cruise for this December and they got me new CC numbers for my children (they didn't go the first time) and applied the credit to their room. I have only ever rec'd 1 mailing but have had wonderful service any time I have called.