We went there last December. It was a REALLY rainy cold night and there were huge waits everywhere we checked. There was no wait at Captain Jacks (which I guess I should have taken as a sign...But I thought "not everybody likes fish."). It was not a cheap meal in any way. The service was not great. By not great, I mean we had to remind our waitress to bring us our drinks. She forgot parts of our meal and didn't check back with us at all after she finally delivered everything to see if we even were statisfied. Our meals were cold. But since we couldn't seem to find our waitress or any other wait staff to ask to have the food reheated, we suffered through it and then stopped at the snack area of our resort before we went to our room. On a side note, the weirdest WDW experience we have had occured at Captian Jacks that night. Since the restaurant was pretty much empty, we could hear a couple's conversation clearer than we would have liked. They were a few seats away and it apparently was a "business deal" between a man visiting Orlando for a convention and a "woman of the night". I have to admit, it made my husband and I blush. We tried to focus our attention on our cold fish instead.