Well, just hit the 31 minute mark on hold...
I didn't get any "hold time" message - matter of fact - was on hold BEFORE hold music. Had dead air for a couple of minutes before It's a Small World came on.
I need to leave in abuot an hour, so hopefully I'll get picked up before that. Makes you wonder what the queue order is though. If you get through right at 7am, unless callers behind you get ahead of you, can it really be that long of a hold?
This is bringing back nightmares of the conversion from a 90 day to 180 booking window.
So, what option did people push when they called? Dining Reservations or Special Dinning Events?
Just curious if that impacts your queue time - I picked dinning reservations, I've never picked special dinning events.