Canceling vacation package

[disboardslurker]

unfortunately, I am going to have to cancel my vacation. My mother just had a stroke and I feel it is best for me to stay home and help take care of her instead. Our trip was August 15-19. We did purchase the insurance also. I've never had to do this before and was wondering what the process was. And will I received a full refund? Any help is greatly appreciated.

 

[disboardslurker]

I tried to find a cancel reservation on the website like WDW does but did not see any...

 

[avalon451]

I think there's some information here:

https://disneyland.disney.go.com/faq/hotel-reservations/travel-insurance-benefits/

So sorry to hear about your mother. I hope she recovers ok, and you are able to take your trip another time! What a sad and stressful time for you. Hang in there. Sending positive healing thoughts for your mom.

 

[disboardslurker]

Thank you. I guess I will have to call and hope for the best. Thank you for the well wishes as well. I'm praying everything works out!! Thank you again

 

[StormyCA]

Can you come up with new dates and just reschedule for a few months from now? If nothing's changed they don't charge you to move your dates, otherwise you're going to pay a cancellation fee.

 

[disboardslurker]

I wish it was that easy. With this type of situation it's hard to tell when my mother will be ok again...by any chance do you know what the fee is?

 

[disboardslurker]

I just got off the phone with them and was told it's a 200 fee but do to it being a medical emergency there's a way to take care of that as well since I purchased the insurance. Thanks for your help

 

[WebmasterMaryJo]

I just got off the phone with them and was told it's a 200 fee but do to it being a medical emergency there's a way to take care of that as well since I purchased the insurance. Thanks for your help

I wish you the best, and really sorry to hear about your mom.

 

[disboardslurker]

I wish you the best, and really sorry to hear about your mom.

Thank you so much!!!

 

[ChloroformSdxn]

I'm sorry to hear about your mom. On the bright side, I'm glad they let you cancel - sometimes if it's not a medical emergency for the person on the trip they don't allow it.