Can someone help me with DING? Can't open!

[bizeemom4]

I used to have DING but my teens somehow configured Netscape with DING. I couldn't see any offers when I opened it. So I deleted Netscape and DING. I downloaded DING again but now a new window won't open at all no matter what I click. Does anyone know how to get my beloved DING back in business?

 

[Tink's Pixieduster]

DING has never opened automatically for me. I open it manually by

1. Going the "START" in the lower left corner of the screen

2. Selecting "All Programs"

3. Look for the Southwest Airlines listing and hold my curser over it.

4. Looking for "DING" and double clicking on it to open it up.

The weird thing is, I still get the DING tone, but the screen doesn't open for me. As long as I can open it somehow, I'm happy.

 

[bizeemom4]

I did that but it makes no difference. The box pops up with the DING but when I click, it does nothing. It's like the link doesn't exist.

 

[BellePrincessBelle]

I did that but it makes no difference. The box pops up with the DING but when I click, it does nothing. It's like the link doesn't exist.

Same for me. I have not been able to open it ever.

 

[Tink's Pixieduster]

I did that but it makes no difference. The box pops up with the DING but when I click, it does nothing. It's like the link doesn't exist.

Do you have Norton or other internet security? After you deleted the Netscape and DING, and before you reloaded DING, did you temporarily disable your internet security? This was what I needed to do. Norton was blocking the download, so I disabled it for 5 minutes and DING finally loaded. When it was done loading, I enabled Norton again.

 

[BellePrincessBelle]

I have McAfee & disabled it while downloading and it still won't open.

 

[Tink's Pixieduster]

I have McAfee & disabled it while downloading and it still won't open.

I'm stumped.

 

[a1tinkfans]

I had a very similar situation. Actually called Southwest in a panic (crazy, I know, but I REALLY love Ding!!) (I kept getting the little icon on my desktop with the exclamation on it)
Anyway, after walking thru the download with them and then doing the same thing with my service provider, both of which did NOT work. My service provider had me reboot the computer, shut off my NORTON (until you restart) and re-load DING, then restart the computer. It is very likely that your antivirus was re-configured during whatever change you made and now your security does not recognize it. I did that exactly and it worked!!
I was thrilled after having lost Ding for several weeks and getting NO WHERE fast,
GOOD LUCK, I hope it works!!