Can anyone recommend what my dad can do for hearing aids that don't seem to work?

DodgerGirl

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My mom and I bought my dad some hearing aids from MDHearing and the second pair we got him doesn't seem to work very well and I wonder what my dad can do about this hearing aid problem? My dad contacted MDHearing's customer service and told them his problem and they are gonna send him a third pair of hearing aids soon. The problem started when Dad was trying out his hearing aids after he charged them up the hearing aids worked for a few seconds then went dead. Then when Dad tries to adjust the volume on his hearing aids when he raises the volume up to the high setting it screeches and makes Dad annoyed. The other problem Dad has with these hearing aids is that when he is next to an induction oven it causes Dad to not hear and also when he's at the doctor's office or supermarket the sounds of the supermarket interfere with Dad's hearing aids and also Dad has trouble removing his hearing aids and gets ear blisters from trying to put them on. Is there anything Dad can do about these hearing aids or could they be defective?
 
I have very little experience with hearing aids via family members, but I know that "traditional" hearing aids are typically fitted by a specialist, who then trains the user on how to use and care for them. They are often pre-set to a baseline, and the user is instructed in how to carefully raise or lower the volume accordingly.

Raising the volume to maximum very quickly can result in feedback, which is the term for the screeching sound he is experiencing.

There are some electronic and/or medical devices that cannot be used near, or when appliances like microwaves or induction stove tops, or convection ovens are in use. Again, consult with the manufacturer, or the instructions that came with the hearing aids regarding this issue. If he did try to use the hearing aids when near an induction cooktop that was in use, and it resulted in no sound being heard, it could be that the hearing aids have been damaged.

If your dad has hearing aids from someplace that does not offer fitting by a specialist and training services, then it is incumbent upon him to read the instructions carefully that came with his hearing aids. Additionally, they should be cleaned carefully on a regular basis, per the instructions in the manual. Properly fitted hearing aids should not cause a great deal of pain, discomfort or blisters.

If these issues persist, he should see either the specialist who helped fit his hearing aids, or his ENT (his ear doctor) who prescribed the hearing aids, and can perhaps help get to the bottom of what's going on.
 
Yes, I agree that he should see a trained specialist in hearing aids. They test you and fit them to you. They explain everything you need to know about them. There is no guessing what to do. Ours is available 2 days a week for questions, no matter what they are, or a visit. I had a problem with the app on my iphone, and went to the office to see what was wrong. The specialist fixed it for me and explained what happened. No charge.
The convenience and professionalism of our hearing aid supplier is worth a lot to us. And , yes, it was expensive but there are less expensive types too. I hope he finds what works for him.
My brother had those MDhearing aids too and he had a lot of trouble with them, and didnt get much help from them over the phone. He has finally gotten them from a HA specialisit and wishes he would have done that from the start.
 
So the induction oven probably damaged Dad's hearing aids? I didn't know that things like microwaves caused damage to hearing aids. Because the only time Dad uses our induction oven is when he cooks dinner and the microwave oven is used when Dad heats up morning coffee for Mom and himself and he usually wears his hearing aids when he is using the microwave. As for the ear blisters Dad has only gotten them the very first time he got his first hearing aids and they seem to go away quickly. So do you think my dad should return his hearing aids and go with another hearing aid brand?
Thanks for the helpful info and it was indeed very helpful to me
Dodger
 
So the induction oven probably damaged Dad's hearing aids? I didn't know that things like microwaves caused damage to hearing aids. Because the only time Dad uses our induction oven is when he cooks dinner and the microwave oven is used when Dad heats up morning coffee for Mom and himself and he usually wears his hearing aids when he is using the microwave. As for the ear blisters Dad has only gotten them the very first time he got his first hearing aids and they seem to go away quickly. So do you think my dad should return his hearing aids and go with another hearing aid brand?
Thanks for the helpful info and it was indeed very helpful to me
Dodger

In your original post, *You* said “The other problem Dad has with these hearing aids is that when he is next to an induction oven it causes Dad to not hear”

*I* said “There are some electronic and/or medical devices that cannot be used near, or when appliances like microwaves or induction stove tops, or convection ovens are in use. Again, consult with the manufacturer, or the instructions that came with the hearing aids regarding this issue. If he did try to use the hearing aids when near an induction cooktop that was in use, and it resulted in no sound being heard, it could be that the hearing aids have been damaged.”

Let’s be really clear - because you are now adding other information that you did not present before - I don’t know if it the induction cooktop damaged his hearing aids, or if it was something else, or if they are even damaged at all.

As I said above - he either needs to read and follow the instructions that came with his hearing aids OR he needs to go see his ENT (his ear doctor) and get referred to a specialist who can fit him properly, and answer all of his, and his family’s questions about his hearing aids.

I understand wanting to help your dad; my dad and I were very close before he died, and I would have literally walked on fire to help him feel better.

But in this case, your dad may have to be the one to help himself. Hearing aids are very personal medical devices, and just like with eyeglasses, only the person who uses them can say if they help or hurt, if they are working properly or not.

New laws that went into effect across the nation have allowed some people to bypass the previous procedures to get “traditional” hearing aids; they have found that the devices can work for them - often because they may not have very much hearing loss or they may try hearing aids on their own because they think they need them, not because a doctor has recommended them. These people often get little to no assistance with the product they bought, and their doctor may not be able to help, because it is a product they have no experience with.

When someone goes to the doctor, and then is referred to a specialist or professional in the field of hearing aids, they will have hearing tests administered to insure that the hearing aids they wear will actually work for them - that they will be the proper kind of equipment and will be set up properly for the user.

It’s a lot like someone who hops on Amazon and buys the cheapest $39 walker they can find, and uses it “as-is” right out of the box. It works, but the person who went to an PT or an OT to be correctly fitted for a walker, or possibly a Rollator, will ultimately have a device that not only “fits” them properly, but is safer, and better for them long-term, and the higher cost will be offset by a better experience, and they can use it longer because it is being used properly.

It seems like your dad has faced a lot of medical challenges the last couple of years, and I truly understand wanting to help him feel more comfortable about using a tool to hear better. But some things - like hearing aids, and eyeglasses, just to name 2 examples, must be fitted to the user, and only the user can say what is right and what is wrong with those tools. He needs to be the one to do this, and by reaching out to wherever he got the hearing aids.

Please encourage your dad to seek the proper assistance for his hearing aids - you will be doing him a great favor by supporting him while he works with the provider of his hearing aids.
 
Dad talked to MDHearing this week and they are gonna send him a fourth pair of hearing aids but he did return the very first pair he got but the other two hearing aids he's gonna return to MDHearing. I hope this new pair of hearing aids works for Dad well
 
In your original post, *You* said “The other problem Dad has with these hearing aids is that when he is next to an induction oven it causes Dad to not hear”

*I* said “There are some electronic and/or medical devices that cannot be used near, or when appliances like microwaves or induction stove tops, or convection ovens are in use. Again, consult with the manufacturer, or the instructions that came with the hearing aids regarding this issue. If he did try to use the hearing aids when near an induction cooktop that was in use, and it resulted in no sound being heard, it could be that the hearing aids have been damaged.”
I wearing hearing aids and have an induction stove top. I have never had a problem and have never been warned that it is a problem. On the other hand, I have properly fitted, tested, and maintained hearing aids.
 
Dad got his new hearing aids from MDHearing today and the new hearing aids work for Dad very well and he don't get as much feedback when he wears them
Thank you everybody for your advice and kind words
 



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