I will assume that in your respective MDE accounts you are both set to share plans with each other. If you book something in your MDE, an ADR, for example, and include her as a guest on that ADR, does the ADR show up on her MDE? If so, she’s linked correctly and good to go with her AP. (I can see my DH’s AP in my MDE too.) If you include her in plans in your MDE and she cannot see them in her MDE account, then she is not properly linked to your MDE account.Thanks so much for the info. She’s going to use it. I’ll double check to make sure her name is the same in both accounts.
She can't see them, so something must be different between the two accounts. I'll try to use all of your suggestions to figure it out. If I can't, I'll have to...gulp...call member services.I will assume that in your respective MDE accounts you are both set to share plans with each other. If you book something in your MDE, an ADR, for example, and include her as a guest on that ADR, does the ADR show up on her MDE? If so, she’s linked correctly and good to go with her AP. (I can see my DH’s AP in my MDE too.) If you include her in plans in your MDE and she cannot see them in her MDE account, then she is not properly linked to your MDE account.
Instead of MS, try calling WDW IT support at (407) 939-4357. They’ve been very helpful to me on multiple occasions, back as far as the start of MDE.She can't see them, so something must be different between the two accounts. I'll try to use all of your suggestions to figure it out. If I can't, I'll have to...gulp...call member services.
This right here. In my case I re-added my adult son to our planning group. Until he accepted my request, however, we could not see his pass (that I purchased though my MDE account and assigned to him) associated with his profile. We could see him on our ADR ressies, and on hotel ressies, but the association to the pass wasn't visible until he accepted the invitation.It sounds like your wife is listed on your MDE account as a "Managed Guest" and that she has her own account that is not connected with yours.
First step is going to your family and friend list and then sending your wife an invitation by putting in her email that she has listed with her MDX account.
She then needs to log into her MDE account and accept that invitation.
This should fix the issue up.
I’m glad to hear it was an easy fix! No long waits on hold for you!I figured it out. I had my friends and family settings on private. Sharing them fixed everything right up. Thanks again everyone for all your help.