Can’t cancel adrs

[TinkB278]

All of a sudden I can’t cancel ADRs on MDE or on the app. I’m well outside the window where I wouldn’t be able to cancel without calling however I’m told I have to call to cancel. Has this happened to anyone? I don’t know what to do.

 

[blue oranda]

Yes this happened me on our trip that ended yesterday and I was sooo upset! The first time was for Cinderella lunch that I changed to a better time that was outside the 2hours but on the same morning as the adr, I was worried I would be charged full price for both times, but I called the Disney dining number they said to call and I was able to cancel.

2nd time was beaches and cream but for the next day. This time I went to the front desk of AKL where I was staying and they canceled it for me. I wished I would have went to the front desk for CRT too instead of panicking and having to wait until the dining line opened.

Very annoying but go to the front desk if you can. My call to Disney dining took 15mins calling right at 7 until someone picked up. I’m not should what else to do, unless you can go to the restaurant directly and ask them to drop the time you don’t want.

 

[TinkB278]

Yes this happened me on our trip that ended yesterday and I was sooo upset! The first time was for Cinderella lunch that I changed to a better time that was outside the 2hours but on the same morning as the adr, I was worried I would be charged full price for both times, but I called the Disney dining number they said to call and I was able to cancel.

2nd time was beaches and cream but for the next day. This time I went to the front desk of AKL where I was staying and they canceled it for me. I wished I would have went to the front desk for CRT too instead of panicking and having to wait until the dining line opened.

Very annoying but go to the front desk if you can. My call to Disney dining took 15mins calling right at 7 until someone picked up. I’m not should what else to do, unless you can go to the restaurant directly and ask them to drop the time you don’t want.

This is so frustrating ! I wonder why this glitch is only happening to us? I have so many reservations I need to cancel since we decided not to do as my sit down meals

 

[mmouse50]

I happened to me - I was trying to cancel a reservation just days after my 60 day mark and it wouldn't let me cancel. I waited a couple of days and went back in and it let me cancel. But I was at the luxury of being more than 50 days out not sure if that is why though.