is that the full size file...??
I'd be really peeved that they couldn't at least get you a new border. Here's their contact info that I found. Maybe these might be more helpful?
wdw.photo.imaging@disneyworld.com or leave a voice mail at 407-560-6068.
I could not really match the font- so I did it two ways. One with a home-made 8 and one with a different font.Maybe someone else has the exact same font?
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http://scl.smugmug.com/photos/257575177_8cNcn-O.jpg
http://scl.smugmug.com/photos/257575237_bhzPU-O.jpg