Called CM to check for codes/PIN:

[Karibeth19]

Y'all got me wrong. I'm not saying that "Rude" CMs don't exist, and that you shouldn't call back until you get what you want. I'm merely stating a fact that some CMs may be perceived as "Rude" because they're not giving some (not all) accusers what they want/feel they deserve.

I understand what you're saying, and unfortuately there are probably some people who have felt that way, so I'm not trying to flame you. However, I think most people can objectively differentiate between a CM that's being rude, and a CM that is earnestly trying to fulfill their request, but is simply unable. From what I've seen on these boards, most of the people who complain about rude CM's have had valid reason to do so (Like the poster above who said the CM hung up on her!). Maybe it's just me, but it's hard for me to imagine someone could deal with a friendly, helpful CM, and come away with the impression that he/she was rude just because they were told "no".

 

[diathoney]

I have had my share of rude, indifferent, untrained operators. I just say "thank you" and call back again. I love the ones that act like they can't find the current AP/FL resident code - like I can only use the code if I know it!

When I'm calling daily trying to find a cancellation I also find it annoying to have to constantly verify ALL of my information with them - down to my last visit. I'm sure they know I just called yesterday. Occasionally I get one that will let me go with my address, but I've had some that want every little detail verified down to my kid's birthdays.

What kills me is that the call center is in Tampa, but I have to dial Orlando to get through! I live in Clearwater so Tampa is a toll-call, Orlando is long distance. I have thought about asking one of the nice ones if they have a local number.

Whew!

 

[Stitch Inside]

I understand what you're saying, and unfortuately there are probably some people who have felt that way, so I'm not trying to flame you. However, I think most people can objectively differentiate between a CM that's being rude, and a CM that is earnestly trying to fulfill their request, but is simply unable. From what I've seen on these boards, most of the people who complain about rude CM's have had valid reason to do so (Like the poster above who said the CM hung up on her!). Maybe it's just me, but it's hard for me to imagine someone could deal with a friendly, helpful CM, and come away with the impression that he/she was rude just because they were told "no".

LOL These are the same boards where some people complain about resorts because they didn't get towel animals. Believe me when I say that some people are like children who do not like people who tell them "No", no matter how nicely they do it.

 

[missiowa]

call and try to get a male CM on the phone. I called and flirted a bit and he gave me a savvanah deluxe room for $135 a night at AKL. I think they can go beyond and above and give you what you want if your nice. Ladies, work your magic and get the price ya want. I am going in May, regular season! Good luck, by the way, I had no codes, emails or pin #, just pure luck! Missiowa

 

[lotte]

While trying to book my vacation for April, the CM kept saying to me "you can do this online." I told her I couldn't get my AAA discount on line and she said "I think you should try it again." At that point I hung up, called back, and saved $300.00.

 

[lemondog]

I have yet to see a post that stated the CM was rude but we still got what we wanted. I think a lot of this perceived "rudeness" can be defined as the CM not giving someone exactly what they wanted. Some people, just like my children, can't stand to be told "No."

Well in my opinion, telling a caller that if they want rack rates they have to look online and then hanging up in their face is RUDE! No matter how you look at it.

 

[Poohbear123]

I haven't had a rude CM just some that are dumber than a box of rocks. I called last Friday to re-schedule my trip for June, and the CM said there was nothing available for the dates I wanted. Than she says:"Oh, you can't get the rate you have now." Well, no clue, but I said I know that, I just want to re-schedule and you can use my deposit of such and such. She said:"let me ask my supervisor if I can do that." I said: "sure you can, its been done before, but go ahead and ask." Needless to say, I got what I wanted, and re-checked yesterday to be sure.

 

[corndog]

call and try to get a male CM on the phone.

That's interesting. I always want to get a female CM on the phone. I find them to be much more willing to take the time to help me than the men. I cannot recall a single positive experience with a male reservations CM. Maybe it's because I'm a guy!

 

[bytheblood]

I've only called twice about our trip this May and BOTH times I've gotten CMs who were very short with me. They wouldn't look for codes and insisted the best I could do was rack rate. I'm frankly a little gun shy to call again!

You want me to call and say I'm you?

 

[bytheblood]

I have yet to see a post that stated the CM was rude but we still got what we wanted. I think a lot of this perceived "rudeness" can be defined as the CM not giving someone exactly what they wanted. Some people, just like my children, can't stand to be told "No."

That is an unfair perception you are making about each of these people's legitimate complaints. I have spoken to quite a few CMs, one last night in fact, who did not give me the answer I wanted to hear, however they were pleasant and I would speak to them again if I needed more information.

Usually, a rude CM will not give you want you want or tell you what you want to hear because the type or PERSON they are is coming out in their PERSONALITY. The two go hand-in-hand.

Before I got my code, I called several times to have my "file checked" and each time, the person I called and spoke to was very nice, but unable to provide me a code. I once called and got a real pooty-head who said "there is not file to look at, if you got one, you would know it!" Well guess what, that person was a rude CM!!

I have spoken to Neimiah several times and he could easily be perceived as rude, but he is also very helpful and just as knowledgeable as he can be. I would gladly speak to him again because I know he will not steer me wrong.

Sorry, but your assessment of people's complaints are wrong. As flesh, we are very quick to complain before compliment. It is our nature.

On a side note - when Kinsey provided me awesome service, I let her manager "pixie-dust comment line" know all about it. I have done that for other CMs before. I have had a couple of rude CMs, but never complained to the pixie-dust line about them.

 

[dpic]

On a side note - when Kinsey provided me awesome service, I let her manager "pixie-dust comment line" know all about it. I have done that for other CMs before. I have had a couple of rude CMs, but never complained to the pixie-dust line about them.

Forgive me, but what's a "pixie-dust comment line?" I've had great CM's, and I used the normal Customer Comments email to send my appreciation, so if there's something more official I'd like to know about it.

Thanks.

 

[adisneynut]

We called last night. The 2nd time we checked. 1st time under DH name and that is what we were told. I wonder if it is a hint orwas she just trying to be nice.

 

[gonigam91]

Can you call to check if there's a code or some other discount attatched to your name BEFORE you make a ressie or only if you have an existing one???

Tracy

 

[d96j97]

Can you call to check if there's a code or some other discount attatched to your name BEFORE you make a ressie or only if you have an existing one???

Tracy

You can check either way...good luck, I haven't been lucky yet but I've had a lot of Pixie Dust sent this way so maybe a code is on the way.

 

[colleen costello]

It does make you happy when they go the extra mile. Lat spring I called to cancel a reservation I had made at the Poly. Codes were refusing to come out and I regretted making the reservation in the first place. When the CM asked if I wanted to re-book and why I was cancelling, I told her honestly I was dying for Poly but could not afford rack rate. She insisted there WERE some discounts, that had literally JUST been released -- and got me that rate. Of course I was thrilled. I felt like hot stuff because I knew about this deal even before Mousesavers, where it appeared a few hours later. This is how they ALL should be. So I agree with calling back and trying to get a helpful CM, becaus their info can make all the difference in the world! Also, some of my most helpful CM's have been the ones with the heaviest accents. I have been glad many times that I hung in with an operator with an accent.

 

[d96j97]

Ok...I'm the one that started this thread and I really liked reading everyone's replies.

I must say that I called again today about codes and/or PINs and WOW...what a difference. No, I didn't get any codes or PINs but the attitude of the CM was wonderful. She had a 360 degree difference from the CM I got the other day. She said that although they did book a lot more this year than in the previous few years...there would probably still be codes released. Keep your fingers crossed everyone, we still may get the codes we want.

 

[eeyore0062]

I absolutely LOVE Disney, but today was a bit disappointed! I have read on here about rude CMs before but had never gotten one myself. Well, that is no longer the case. I asked about any codes or PINs being attached to my profile and she reluctlantly checked after saying "You already have a AAA discount". She said "NO...you have nothing against your name". I then asked her about public codes.

According to her...there won't be any codes because they are so heavily booked right now. I have always gotten a bubbly, cheery, CM and this was quite the opposite. She acted like I was bothering her. I'm really bummed about the "no codes" but am even more upset with the attitude. Sorry, just had to vent.

It sounds like the CM is tired of being the bearer of bad news, to me! No one likes that, and since many people are calling for discount rates and there are none to be had, she has been put in position where she has to give out bad news, right and left. What a downer! Maybe I missed something but it sounds like the castmember just wasn't up to the usual bubbly and cheery norm..

 

[doodlebug]

I called today to book our room for April and the CM I got was so very, very wonderful (her name was Daffodil). I said I wanted to book a room only and if she could check for codes, pin, AP rate and AAA rate for me and she did.. No code or pin but the AP rate for our 9 nights will be a very good savings.. Then I asked about cancellation policy in case I couldn't find airfare cheap enough to allow us to come and she started looking for airfare for me and found a couple pretty good ones. She even gave me an 800# that she thought could be used to make PS if I wanted to do that!! What a great experience!!

 

[bytheblood]

Forgive me, but what's a "pixie-dust comment line?" I've had great CM's, and I used the normal Customer Comments email to send my appreciation, so if there's something more official I'd like to know about it.

Thanks.

When you call CRO and would like to comment or compliment on the service you received, you ask them to transfer you to somebody so that you can compliment on the service you received and they will transfer you to a number when you can leave a message. Your name, name of CM and your comments. I love doing this for them. I truly hope they get recognized for the service.

 

[bytheblood]

Ok...I'm the one that started this thread and I really liked reading everyone's replies.

I must say that I called again today about codes and/or PINs and WOW...what a difference. No, I didn't get any codes or PINs but the attitude of the CM was wonderful. She had a 360 degree difference from the CM I got the other day. She said that although they did book a lot more this year than in the previous few years...there would probably still be codes released. Keep your fingers crossed everyone, we still may get the codes we want.

I am so glad to hear that you had a much better experience. That is so very important. I am glad you also feel better about things now. Nothing worse than booking a costly trip like Disney and being treated like a turd just because you have a question or questions.