Call Center down for 4-5 hours?

[jenjersnap]

Just tried to make priority seatings and was told that the call center is down for at least 4-5 hours. Just an FYI. However, the guy sounded, er, like he was napping when I called. so if anyone else has gotten through recently, can you post it? Thanks!

 

[DancinMom]

I made a reservation about 1:45 pm Eastern Time. This morning when I called at 8:30 and 9:30 I got a message saying there were long waiting times.

 

[jenjersnap]

I called back about an hour ago and they were *surprise* back online. In fact, the CM said "We were down?" Oh my gosh, now I really think I *did* interrupt the first CM from some important non-work related activity!

 

[RedNeckChik13]

Oh we were down alright....for about 2 hours....but it wasn't a systems problem....it was a power problem...someone hit something...all the power in our building and all the buildings around us was down.

 

[Aimeedyan]

Oh we were down alright....for about 2 hours....but it wasn't a systems problem....it was a power problem...someone hit something...all the power in our building and all the buildings around us was down.

But if your office was down (Tampa) the others should have been able to pick up calls, right? I wonder if the OP contacted your location, and then another person got another location who didn't know another was down, you know?

 

[RedNeckChik13]

Yea we thought that too...problem is that when we are scheduled to have more people they have less....cuz we asked why we were going to be answering calls and telling people to call back (essentially pulling them out of que for somewhere else) and they said it was because the other locations wouldn't be able to handle the influx of calls...its all so confusing

 

[jenjersnap]

Hey Kali, thanks so much for explaining it!

Can I ask you a question related to being a CRO CM? Do you use your real names? First of all, I always get CMs with the funniest names, they always sound kind of hippyish and kinda jokey. Second of all, a couple months ago I got a CM who said his name was the same as my baby's. I was quite excited because it is an unusual old-fashioned name - I have literally never known anyone living with the name so I peppered him with questions "Were you teased as a kid? Do you like having the name now that you are older?" He seemed quite amused and now I wonder in retrospect if he was just handing me some bull assuring me knew LOTS of people with the same name because it's common in the South and he was NEVER teased ... and it wasn't his name at all.

Thanks!

 

[Aimeedyan]

Hey Kali, thanks so much for explaining it!

Can I ask you a question related to being a CRO CM? Do you use your real names? First of all, I always get CMs with the funniest names, they always sound kind of hippyish and kinda jokey. Second of all, a couple months ago I got a CM who said his name was the same as my baby's. I was quite excited because it is an unusual old-fashioned name - I have literally never known anyone living with the name so I peppered him with questions "Were you teased as a kid? Do you like having the name now that you are older?" He seemed quite amused and now I wonder in retrospect if he was just handing me some bull assuring me knew LOTS of people with the same name because it's common in the South and he was NEVER teased ... and it wasn't his name at all.

Thanks!

All CMs are assigned names when they finish training and hit the floor, there are no two people with the same name working there -which I think is pretty cool Evidently, this is quite common for call centers, not just Disney. Some are really unique names, while others are common. They ran out of first names, and have moved to assigned first and middle name as well =)