WonkaKid
DIS Veteran
- Joined
- Apr 2, 2009
Folks, as many of you know, I've raised a number of Buzz Lightyear scoring issues with Disney via various channels over many months (detailed in the letter below). In short, scores often do not flow through/accompany photos at ride's end. As a consequence, even if I score 2M, I won't be able to enter my initials and claim credit for it on the scoreboard. In fact, two Sundays ago only one of twelve scores came through, which was supremely frustrating. I reached out to the park president twice in the hope that the issues would finally, finally, finally be resolved. I received a call from Disneyland Guest Services (or something along those lines) last Friday. I was told that they'd look into the problem. I was happy to hear that but also circumspect. After all, I've reported the issues many times to everyone I could think of at DL all to no avail.
Update: I just spoke with them again about thirty minutes ago. They called to thank me because as they investigated my issues, they discovered a Buzz problem of which no one there had ever been aware! They now believe that they can fix it and possibly even the problem of scores being reset once guests exceed ≈ 2,096,000. Woo hoo! I've had a great past few weeks and this made my day. What a way to head into the weekend, especially one that includes a DL rope-drop on Sunday morning! At least now there's hope! Let's all keep an eye on this in coming weeks.
My letter to the Disneyland president below --
Update: I just spoke with them again about thirty minutes ago. They called to thank me because as they investigated my issues, they discovered a Buzz problem of which no one there had ever been aware! They now believe that they can fix it and possibly even the problem of scores being reset once guests exceed ≈ 2,096,000. Woo hoo! I've had a great past few weeks and this made my day. What a way to head into the weekend, especially one that includes a DL rope-drop on Sunday morning! At least now there's hope! Let's all keep an eye on this in coming weeks.
My letter to the Disneyland president below --
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