No offense to anyone on this board who works at Zellers or knows someone who does -- I'm sure you/they are the good ones -- but the chain has been run into the ground over the last decade or so. Customer service (in my experience in multiple locations) is surly to nonexistent; stock is either missing (usually) or piled willy-nilly all over the floor; the stores almost unfailingly appear dark and dingy. I work in retail myself and know better than to blame staff for out-of-stocks, but such a high percentage of empty shelves speaks to some kind of systemic issue. The customer service, though, is something that stores can control...but again in my experience, they don't. I've been ignored, cursed at (for asking when an advertised item would be available), and generally treated rudely each and every time I've gone to a Zellers. Eventually I stopped going.