You have to order thru vacation planning, and let me tell you it is a complete disaster trying to order anything custom. I have been working on a cake for my son's birthday since LAST MONTH. Vacation planning said they would have the pastry chef call me, and he never did. Of course we are less than 2 weeks away from his birthday and when we will be there and I tried to call today to get it put together and it was a huge mess. Vacation planning put me thru to disney dining who said they can't do it. I demanded to speak to the bakery who told me I have to email images of Jack Skellington for the cake, but nothing is guarenteed. They will not quote me a price, and are telling me I need a 10 inch cake for 3 people when that in fact feeds like 10. And it's such a mess we cancelled the cake. What they are advertising online does not exsist until Late April. So I guess if your birthday is like my son's or in Jan, Feb, or march beware cause you cannot get what they advertise.