As the other psoter said sometimes they do and sometimes they don't. We went to WL in 2003 for DS 10th bday. We told them and it was marked on our confirmation. We got not even so much as a towel animal. The people next to us got a balloon and stuffed animal brought to their room-I happened to be in the hall as it arrived. When I inquired with our neighbors, later in our trip, if they had ordered them from somewhere, they told us no that the hotel had done it as a surprise! Restaurants at Disney on the other hand were great! DS got spoiled rotten for 3 meals that day, lol!