Yep, I agree. We practically had to beg to get waited on. The food was acceptable, but after the poor service, we were turned off.
However, Emme, please don't get turned off to Disney restaurants! I do believe that Big River Grill is a chain, not affiliated with Disney directly. Please don't sell other restaurants on property short. This was about the ONLY bad experience we've ever had on property and certainly not representative of what Disney has to offer. We've eaten at ESPN and foodcourts, all the way up to the higher end venues; such as, The Flying Fish (outstanding), etc. and they have always been consistently beyond our expectations.