Better Double check your Reservations!

[VLee]

This is kind of scary.... I spent two or three phone calls and a lot of time on making previous reservations for myself on one occasion and a nephew on a separate vacation--two weeks after mine.

His vacation involved my use of DVC Cash rate for his first 3 nights and then another DVC member had reserved his last four nights on points. These two reservations were linked; however, when I check on mine today for a time frame two weeks earlier, MS told me that his was showing linked to mine!
And his Deluxe Dining was showing for some days, but not others. This was strange, since MS had quoted me a total for the 7 days of dining.

I was able to change some of the cash reservations to points and relink all of his days. He ended up with 4 reservations linked (since the cash rate day fell in the middle.

While on the phone, this same cast member at MS also told me that my reservation for myself was not showing linked as I had earlier done. My reservation involved the first night (reserved from another member as I was short on points) a second night from my one of my memberships, and the last
five nights from my second membership--

Her name was Elvira and she was very courteous, patient, proficient and spent a long time redoing everything! I asked to do the survey to compliment her and also wrote a note to DVC Member Satisfaction.

But the overall situation has me concerned because I had thought everything was in order from my prior phone calls. Now I feel as though I must check out all my reservations more than once to make sure everything is okay---especially when they involve linking.

 

[Doctor P]

This is kind of scary.... I spent two or three phone calls and a lot of time on making previous reservations for myself on one occasion and a nephew on a separate vacation--two weeks after mine.

His vacation involved my use of DVC Cash rate for his first 3 nights and then another DVC member had reserved his last four nights on points. These two reservations were linked; however, when I check on mine today for a time frame two weeks earlier, MS told me that his was showing linked to mine!
And his Deluxe Dining was showing for some days, but not others. This was strange, since MS had quoted me a total for the 7 days of dining.

I was able to change some of the cash reservations to points and relink all of his days. He ended up with 4 reservations linked (since the cash rate day fell in the middle.

While on the phone, this same cast member at MS also told me that my reservation for myself was not showing linked as I had earlier done. My reservation involved the first night (reserved from another member as I was short on points) a second night from my one of my memberships, and the last
five nights from my second membership--

Her name was Elvira and she was very courteous, patient, proficient and spent a long time redoing everything! I asked to do the survey to compliment her and also wrote a note to DVC Member Satisfaction.

But the overall situation has me concerned because I had thought everything was in order from my prior phone calls. Now I feel as though I must check out all my reservations more than once to make sure everything is okay---especially when they involve linking.

Is your nephew a member? Perhaps the confusion was that the DVC member cash rate is supposed to only be available for rooms in which the member is staying (they sometimes have stretched this to include rooms where the member is not staying in the room but is in another villa at the same time).

 

[Lexxiefern]

Wow. Thankfully you caught this before you arrived! Glad you got a helpful CM.

 

[VLee]

Yes, I was just so glad I called and discovered this ahead of arrival in May.

To answer above previous poster, my nephew is not a DVC member; MS told me that as my guest he could get the DVC cash reservation price. Don't know if he was supposed to, but that is what they gave him.

How his reservation May 20 got linked to my reservation ending May 7 is beyond me. I am waiting now for the new confirmation letters.

I can see where it would be harder to link 3 reservations, but was told by MS that I could link as many as I wanted as long as they were in the same name, etc. Bottom line is that I thought after the first two or three calls, everything was squared away--then got another surprise when I called yesterday.