I'm not a very picky person, but I'll give you my account of my experience with Super Shuttle.
After I got my luggage I went outside to find the Super Shuttle pick up location. According to the instructions it was to the right past the terminal. I walked and walked and walked. Finally I went back into the terminal and did a GPS locator on it. It was pretty far down. I would have never guessed. But I think all the shuttle services are that far away.
I checked in with the attendant and he said my shuttle would be there shorty. It arrived about 5 minutes later, maybe. We boarded and then we were off. We made two most stops after that to pick up other people and we were on our way to Anaheim.
The driver asked me several times where I was going and I told him. And he had no idea what I was talking about (BW Stovall's Inn on Katella). And I was like "HERE do you want my confirmation so you can see?!" And to me it seemed dumb because he has a monitor that tells him where everyone is going and can GPS the locations.
The driver spent the hour driving screwing around with his computer monitor, arguing with someone on his phone, and arguing with a passenger (the passenger thought they paid for the shuttle service but booked the wrong day...). I'm not from a large city, but I've been to NYC enough times to know what bad traffic was like. My Super Shuttle driver scared me.
After he dropped me off at my hotel, he stood there waiting for a tip. Granted I had every intention on tipping him, but in reality tipping is based of services... and me being scared for an hour drive probably shouldn't warrant a tip.
Anyways, for my trip BACK to LAX I got a couple calls on my cell phone from an unknown number. Of course they don't leave a message and I don't answer unknown numbers. Well I was getting so many I decided to answer. It was Super Shuttle calling to tell me when my transport would be at my hotel.
My shuttle back was actually early, which is OK with me because I was ready to go. Of course that meant waiting at the other pick up locations for passengers because we were early.
He was a bit of a scary driver and I mean he would speed up and then slam on his brakes because he was on top of the car in front of us (and we were in rush hour traffic). But he didn't answer his phone while driving or play with the monitor. But all in all he was a more polite driver. He helped everyone in and out of the van and tried to make light conversation while we were waiting for the other passengers.
At the LAX drop off, he was gone before I could even tip him. I felt bad.
Would I use Super Shuttle again? No probably not. But at the same time, I don't think I'm going to go back to
Disneyland again either.