When I first entered the pool area at HRH with my kids on our stay I thought I had made a mistake. It was like MTV spring break with kids aged 5-15! Total Chaos. I was looking for relaxing.
But once we grabbed a spot by the pool and threw our stuff down, and the kids started doing the slide and playing pool games with the DJ, and he started pumping tunes.....we were hooked. We are going again this year (we usually like to try new places as opposed to go to the same hotel) but the whole family is unanimous about staying here. My husband just put in a request that we don't go to the parks one day and spend the day at the pool.
That being said, if your kids are really shy and don't like to participate in big loud crazy group things, and don't like a windy water slide, then its not for your family.