Hi everyone,
I am the OP's mother who is having all the trouble with
Best Buy. Yesterday the store's service manager called me after several attempts on my part to contact him several days in a row. He told me that he checked out the situation and acted like I was such a lucky duck. He said that I was getting a complete new over haul on the outside and wow by not doing anything to the inside they were able to keep my data. I asked him if he would want a dropped computer? How could they know if down the road I wouldn't have problems because of the drop. How could they know that something was jarred and working now only to work it's way loose. I stated that computers are very delicate and a drop to that extent would have some sort of problems. He acted like I was ungrateful. I then asked who I could talk to beyond him. He told me to call 1-800-BEST BUY. Ok, so I did that and I got a girl who argued with me that said that it was completely checked out and everything was fine. Could she guarantee it will work beyond the Dec expiration of the extended warranty? What would she expect if HER computer was dropped? She told me that all she would expect is it in working order. I never once have lost my temper on this whole ordeal but come on....this is getting ridiculous. I asked for her supervisor and she told me snottily, well, ok but he will tell you the same thing. Now I am on hold for a half hour. I am guessing that he was hoping I would just hang up. He answered the phone by saying what do you want from us? Nice! I pretty much carried on the same conversation with him. It was amazing that they both said the exact same words. I swear they were reading from a script. Anyway, I asked him what he would do and this is where I LOST IT. He said that if it were him, he would buy another extended warranty before this one expires. Can you believe the gall of that man?? I hung up and called the store again and the store services manager didn't answer his pager so I asked for the store manager and ended up with the Geek Squad manager. I told him about my problem and he then said that he had heard of it because they were talking about it earlier. I told him that I want to have a meeting with the store manager, someone in the geek squad and the store services manager. Well, someone will get back to me. Hmmmmm, no phone calls yet.
I am so frustrated. I am about to explode. I will follow your suggestions. You all seem to have such wonderful ideas. I am also thinking about printing this thread so they know how people feel about them.
Thank you all for trying to help and thank you to my DD for starting this thread.
