I can tell you the owners are terrific to deal with: very responsive to any questions we had. We also had to stay a few extra unplanned days due to my son's ear infection and they were very accommodating and understanding about the arrangements and the price.
We had a chance to meet the management company in person and also deal with them on the phone and they are a very helpful and competent husband and wife team.
We like the location of the house as it was just a few houses up from the castle playground and walking distance to the clubhouse.
We did not have to stop at the management co. to get the house key which is a big plus.
We had no surprises with our stay. I have a complete review on the Reviews board. There were a couple of small little things, but there always are, whether we are in a Disney hotel or offsite.
The mattresses were good enough that I can't remember anyone having a problem at all with them, but not so good as to be memorable.
We just recommended the home to some very good friends in our neighborhood here in Bangor and they are now booked for April. I can tell you I would never send a friend to a place I didn't think was first rate.