Beginning to dislike Verizon

[MaumeeMom]

That doesn't sound like bait and switch, just a really bad salesman. Bait and switch would be advertising a lower rate to get you into the store, then only offering the higher priced plan. In this case, you weren't lured to the store with a false claim. You were just subject to a really bad salesman. Although I agree the whole phone buying process seems ridiculously long. I don't understand why it takes 45 minutes. I've bought cars faster than I have some phones.

Use whatever term you wish to use - "bait and switch" (I was given a written quote that was then not implemented and I would have been required to pay more - I was lured back with a false quote) or "really bad salesman". It doesn't matter - the damage was done. I left with a really bad opinion of Verizon.

My whole extended family is on Verizon but most of us are planning to switch when our contracts are up because of "bait and switch" tactics, "poor salesmen" and just plain unwillingness to listen to customers and cater to their needs.

 

[bonoriffic]

My whole extended family is on Verizon but most of us are planning to switch when our contracts are up because of "bait and switch" tactics, "poor salesmen" and just plain unwillingness to listen to customers and cater to their needs.

When in doubt, call customer service on the phone. They seem to have authority to do more than the salesman. Also ordering online is never more expensive, and in some cases cheaper. You even get the phone the next day, and you won't be subject to salesman unable to read a promotion correctly or even add. Plus it is fast.

Rushing off to another company may get you more of the same. Last year I think the number one complaint to the FCC were cell phone companies. It is bad everywhere.

 

[MaumeeMom]

When in doubt, call customer service on the phone. They seem to have authority to do more than the salesman. Also ordering online is never more expensive, and in some cases cheaper. You even get the phone the next day, and you won't be subject to salesman unable to read a promotion correctly or even add. Plus it is fast.

Rushing off to another company may get you more of the same. Last year I think the number one complaint to the FCC were cell phone companies. It is bad everywhere.

I shouldn't have to call customer service. I don't want to waste my time trying to get a company to give me good or even adequate customer service. I also don't like ordering on-line. Call me old fashioned but I like interacting with humans.

Rushing off to another company will send a signal to Verizon to get its act together. I'll be voting with my dollars.

 

[whjoyjr]

ATT REQUIRES a $30 data plan on EACH iPhone...

 

[disney1990]

ATT REQUIRES a $30 data plan on EACH iPhone...

Yes, but do they require it on virtually all but the simplest phones?

 

[whjoyjr]

Yes, but do they require it on virtually all but the simplest phones?

But I saw several posters on this thread threaten to go to ATT and mentioned iPhones...

 

[owenbyd]

We live in the mountains and truly just have two options for decent coverage as you hit the peaks and valleys: US Cellular or Verizon.

We were Verizon customers for years but just felt that we could get a better deal. I did some research and several pre-pay phones (tracphone, straight talk, etc.) use the larger towers. When I learned that (for us) Straight Talk uses Verizon's towers AND I could reduce our bill $60 per month, increase to unlimited texts and get a little bitty bit of web time...it was a no-brainer for me.

Three months later...I am very satisfied.