Be Careful! I *think* my CC was compromised at Disney!

[starbox]

Got a call today from my credit card company's fraud department asking me to verify suspicious activity and it was indeed fraudulent (from a company based in the Phillipines). Thankfully, my CC company caught it right away and rejected the claim pending my verification - the account is now closed due to being compromised and all is fine.

BUT - this a card I only use as my reserve card at the resorts (it even has a photo of DD in front of the castle on it). I used it three times - at BCV, VB and AKV - and it was in the safe the rest of the time. It is very likely that the card was compromised at Disney. I've sent an email to WDW Communications to let them know, but be aware and keep an eye on your accounts!

 

[lisah0711]

Glad they caught it before you had any problems. I had a card compromised before through my credit union -- cloned cards en masse. Not saying it wasn't Disney, just saying it is amazing how many ways there are to have problems -- it is a miracle there aren't more!

 

[Monte Cristo]

Had the same thing happen to me after we went to a World Series game at Fenway park. A week later I got a call from American Express saying someone tried to charge 2 plane tickets to my card. It was the only time I had used this card in 6 months so I know it was from the game.

Even if your vigilant and careful with your card, it can happen anywhere....even Disney.

 

[starbox]

Well, in fairness, the account could have been hacked electronically somehow but with the timing, it does seem likely that it happened at Disney.

 

[hmmerr02]

We've had our CC stolen twice and both times were within weeks of returning from Disney. I've never been sure if it was Disney or the grocery company. We gace our card number over the phone to the grocer and in card form at check in. That's wayyy too big of a coincidence for me! One time they bailed someone out of a state jail in New York. The other time they ordered jewelry from some tv store and had it shipped to my house! When I opened the package and saw the ugliest piece of jewlery I had ever seen....I was worried how I was going to hide my disgust from my husband! I had assumed that he purchased it at that point! If thievery could be funny...that would have been the one!

 

[disneynutz]

We've had our CC stolen twice and both times were within weeks of returning from Disney. I've never been sure if it was Disney or the grocery company. We gace our card number over the phone to the grocer and in card form at check in. That's wayyy too big of a coincidence for me! One time they bailed someone out of a state jail in New York. The other time they ordered jewelry from some tv store and had it shipped to my house! When I opened the package and saw the ugliest piece of jewlery I had ever seen....I was worried how I was going to hide my disgust from my husband! I had assumed that he purchased it at that point! If thievery could be funny...that would have been the one!

We also had it happen at WDW twice at the BC. After spending many hours pursuing it, I felt that Disney tried to cover up a weakness in their security.

Mailing the ugly jewelry to your house was a test that the thieves preform to determine the accessibility of your card and to prepare your account for additional fraud.

 

[florep1]

I've heard so many people have problems with CC at Disney that's why we've always been s leary of adding a CC to our KTTW. This is one of the reasons why we don't use our KTTW for any shopping we do. The last time we got the DDP, we paid for it in cash, and paid all tips in cash. Any other souvenirs we charged to Amex which has 0 liability in case of fraud.

 

[dvcbnd]

I feel silly even asking this, as we have been DVC members for many years now, but do you have to give them your CC upon check-in? We always do in order to have charging privileges on our KTTW card. I was just wondering if it was mandatory?
We also own a HGVC and it is mandatory there. They put a $100. hold automatically on your CC upon check-in. If you don't charge anything to your room, they will reimburse your card. This takes about 3 days for the hold to be removed from your CC.
Just curious - TIA.

 

[Tinkerbelljean]

Were any of the compromised cards at WDW Disney Rewards Credit Cards or were they other credit cards?

 

[florep1]

I feel silly even asking this, as we have been DVC members for many years now, but do you have to give them your CC upon check-in? We always do in order to have charging privileges on our KTTW card. I was just wondering if it was mandatory?
We also own a HGVC and it is mandatory there. They put a $100. hold automatically on your CC upon check-in. If you don't charge anything to your room, they will reimburse your card. This takes about 3 days for the hold to be removed from your CC.
Just curious - TIA.

No, you do not need a CC on file for a DVC stay on points. The only down side is no charging privileges and no quick checkout.

 

[disneynutz]

Were any of the compromised cards at WDW Disney Rewards Credit Cards or were they other credit cards?

Ours was the Chase Disney card.

 

[starbox]

Were any of the compromised cards at WDW Disney Rewards Credit Cards or were they other credit cards?

Mine was not a Disney card.

 

[Dizny Dad]

All this CC fraud is why the KTTW card is the best way to go short of cash. You give your number once to the front desk. I find it hard to believe that anyone has had any fraud problems by just using the KTTW card for charging. You always open yourself up to fraud if you use the card directly. Sounds like that is what has happened as described above. The idea of putting your CC on the KTTW card is to eliminate the need for Disney to monitor and police their employees that have access to CC #s.

I have indeed experienced the CC fraud nightmare, but never at Disney. Mine have always been at better restaurants in my travels around the world where I would have expected better.

 

[JimMIA]

No, you do not need a CC on file for a DVC stay on points. The only down side is no charging privileges and no quick checkout.

We never leave a credit card at the desk. I just call the morning we're checking out to be sure nothing has been charged to the room and I have never been asked to come to the front desk to check out.

 

[mckryan]

My daughter's card was just used to open a website in China. We haven't been to Disney since early April. I'm positive it was an electronic hacking thing that they used to find a card number that worked vs. her number being "stolen" in Disney.

 

[dianeschlicht]

I feel silly even asking this, as we have been DVC members for many years now, but do you have to give them your CC upon check-in? We always do in order to have charging privileges on our KTTW card. I was just wondering if it was mandatory?
We also own a HGVC and it is mandatory there. They put a $100. hold automatically on your CC upon check-in. If you don't charge anything to your room, they will reimburse your card. This takes about 3 days for the hold to be removed from your CC.
Just curious - TIA.

No, it's not mandatory, and we never give a CC anymore because of the hold.

 

[colonialtinker]

All this CC fraud is why the KTTW card is the best way to go short of cash. You give your number once to the front desk. I find it hard to believe that anyone has had any fraud problems by just using the KTTW card for charging. You always open yourself up to fraud if you use the card directly. Sounds like that is what has happened as described above. The idea of putting your CC on the KTTW card is to eliminate the need for Disney to monitor and police their employees that have access to CC #s.

I agree It is better to use your card once rather then several times while your vacation.

 

[DebbieB]

I agree It is better to use your card once rather then several times while your vacation.

I agree - I'd rather not have my actual credit card # all over.

 

[DisDaydreamer]

Got a call today from my credit card company's fraud department asking me to verify suspicious activity and it was indeed fraudulent (from a company based in the Phillipines). Thankfully, my CC company caught it right away and rejected the claim pending my verification - the account is now closed due to being compromised and all is fine.

BUT - this a card I only use as my reserve card at the resorts (it even has a photo of DD in front of the castle on it). I used it three times - at BCV, VB and AKV - and it was in the safe the rest of the time. It is very likely that the card was compromised at Disney. I've sent an email to WDW Communications to let them know, but be aware and keep an eye on your accounts!

Glad the CC company caught it. I had this happen earlier this year on a card that I use for everything (to get my train points). I too got a phone call questioning three purchases that were indeed fraud. It boggles my mind as to how they singled out these purchases as potential fraud, because they were internet purchases, and I make those all the time.

 

[Girlie Goofy]

In 2007,while staying at the AK, our Disney Visa card number was compromised. When we checked in, we used the card only for charge back to our room key. When we checked out, and tried to pay our room charges with the Visa card, it was declined, and we had to pay cash for our charges.At home, I checked on line, there were fraudulent charges of around $8,000. Plane tickets to Africa and charges to different department stores. We contacted the credit card company. They took care of the charges, and we didn't have to pay them. We found out later that they didn't investigate or pursue charging anyone, they simply get the refund fron the merchant that accepted the stolen card number. We now contact the card company before a major purchase, or before leaving on vacation.