Be aware...be very aware...

[notsosnowwhite]

Thought I had a code...CM told me that we had a 40% code attached to our name when I called today for the umpteenth time. I was SO excited! She gave me some prices and guaranteed me that they were 40% off, but I had done my homework. The prices she quoted me were rack rate. I asked if I could call back and if the PIN code would still be applicable - she assured me it would be. When I called back (after checking prices online) the next CM said there was no code attached and affirmed that we had been given rack rates. I spoke with a supervisor - both the second CM and the supervisor were lovely and helpful, but there was nothing they could do. It was a VERY unmagical experience! But, I'm still hopeful for some pixie dust on our October trip....

 

[Va-bear]

I had this EXACT same experience about 3 weeks ago; it was very disheartening. Not only do you get all excited thinking you've gotten a code, but also, to think they would tell you you are getting 40% off and then charge you full price. It feels like a trick and really is wrong. Sorry it happened to you too.

 

[DisneyMommyMichelle]

oooo this just happened to someone I know here on the DIS too!!!!!!

Is this some kind of scam trying to get you to book when you think you've gotten a great deal?? Then they claim they have no record of it AFTER you do your homework??? Not good Disney!

 

[Disney grandma]

Same thing happened to me, I called to see if we had a code and the CM said the discount had been applied, but when I rechecked it was the rack rate.

 

[Brit17]

Is this some kind of scam trying to get you to book when you think you've gotten a great deal??

I sure hope not, but I was thinking the same thing ...

 

[Luv2Roam]

Maybe by "code" they are just referring to the three digit package/room only code each type has.
And I am also wondering if due to the daily pricing used now if the days of your travel happen to be at rack rate, or maybe some are. It is possible some days are discounted, and some are less discounted, or not at all.
Just surmising as I can't imagine a CM intentionally telling someone they have a 40% code when you say it turns out to be rack rate. Either that or the rack rates are higher than you think.

 

[Ilovestitch]

I think that's why it's a good idea to know how much your package/room is at rack rate before you call a travel agent or Disney for a price quote.

 

[notsosnowwhite]

Just wanted to clarify - there was absolutely no mistake with the daily codes. The CM told me that there was a 40% off deluxe code good through December and that it was my lucky day! I feel that it was definitely a case of an employee directly being less than honest. The second CM looked up the exact package and told me the same price - no discount applied whatsoever and the supervisor confirmed that a PIN code had never been attached to either my or my DH names. Just wanted the loyal dissers to know and be aware!

 

[johnnyr]

Same thing happened to my sister. She called me to tell me the great deal she just got because the CM told her he was able to get her a 40% discount. When she told me what she paid, it was rack rate When I broke the news to her, she immediately called back and cancelled the reservation.

 

[G8r4evr]

Just wanted to clarify - there was absolutely no mistake with the daily codes. The CM told me that there was a 40% off deluxe code good through December and that it was my lucky day! I feel that it was definitely a case of an employee directly being less than honest. The second CM looked up the exact package and told me the same price - no discount applied whatsoever and the supervisor confirmed that a PIN code had never been attached to either my or my DH names. Just wanted the loyal dissers to know and be aware!

Concerning to say that least.

 

[auntie]

Boy ..I'd like to think that this is just an inexperienced reservationist..but it's not sounding that way..with so many others having similar situations.

 

[boardom]

Seriously, I hope some of the folks this has happened to are calling back and talking to a supervisor. That's just not right.

 

[Va-bear]

Just wanted to clarify - there was absolutely no mistake with the daily codes. The CM told me that there was a 40% off deluxe code good through December and that it was my lucky day! I feel that it was definitely a case of an employee directly being less than honest. The second CM looked up the exact package and told me the same price - no discount applied whatsoever and the supervisor confirmed that a PIN code had never been attached to either my or my DH names. Just wanted the loyal dissers to know and be aware!

Yes, in my case she also VERY CLEARLY stated I was getting 40% off, but since I had all the numbers in front of me from the internet, I could see immediately that it was not true.

 

[captinhookedondisney]

That Has happened to me and I have learned to go threw with it and cancel if u must.

 

[DisneyMommyMichelle]

Seriously, I hope some of the folks this has happened to are calling back and talking to a supervisor. That's just not right.

The lady I know that this happened to did and he gave her the worst attitude and when she said she was going to report him, he said go ahead.

I think they know they are doing this in hopes of getting people to book and go to DIsney WOrld thinking they got a great rate. This is just an awful scam and I wouldn't be so quick to think so, but look at all the people that this has happened to!

 

[TiggerInLBV]

I assure you that no CM would ever knowingly try to be distrustful. What would that ever accomplish, the goal is for you to love Disney and feel like a cherished friend not an enemy. In the future if you call and are told that you have a PIN attached to your name I would ask the CM to tell you the number. There is ALWAYS a PIN number attached to the code and there are blackout dates for every code. I know that the 40% off does go through December but there are limited dates as well and if the CM searches for a period that overlaps the available dates then it prices out some nights at a discount and some at the rack rate. It used to be that this wouldn't happen but it does happen now with the enhanced system Disney now has. You no longer need to book separate reservations. I am sorry that you had an unmagical experience but this is the exception not the norm.

 

[Va-bear]

I assure you that no CM would ever knowingly try to be distrustful. What would that ever accomplish, the goal is for you to love Disney and feel like a cherished friend not an enemy. In the future if you call and are told that you have a PIN attached to your name I would ask the CM to tell you the number. There is ALWAYS a PIN number attached to the code and there are blackout dates for every code. I know that the 40% off does go through December but there are limited dates as well and if the CM searches for a period that overlaps the available dates then it prices out some nights at a discount and some at the rack rate. It used to be that this wouldn't happen but it does happen now with the enhanced system Disney now has. You no longer need to book separate reservations. I am sorry that you had an unmagical experience but this is the exception not the norm.

I can assure you that the CM told me I was getting 40% off and that the rate she told me right after that was exactly rack rate as I was very aware of what the current prices are - had them all in front of me. She also said I did not have a code but was "able to get that rate" for me - so there was no pin number to ask her for. I do know that most of the CM's are wonderful but clearly a few are having some issues - at the very least their calculators are a little off.

 

[DisneyMommyMichelle]

I do know that most of the CM's are wonderful but clearly a few are having some issues - at the very least their calculators are a little off.
__________________

hahaha too true I'm just amazed at the number of people that this has happened to.

 

[Dazer22]

This happened with me as well. The young man said that I had a pin code that was available for the whole year. No blackout dates. He said I could book up to 30 days with it. I said I had never heard of such a thing and he agreed that yes, it was a good code. When he went to price dates in May the amount came to the same as rack rate. He really didn't know why and said it must be an internet rate. Huh ?? Never heard of that either. When I called back a couple of times I was told that I did not have any pin code associated with my name.

In my case it really sounded like the guy could not read the screen or did not know what he was doing.

 

[Momof2Disneyboys]

This same thing happened to me just this week.

I called Monday to see if I had a pin. The CM informed me that I have a pin for 30% off good for the entire year. I asked her if she could apply it to my May trip that I booked online. She told me that the price I got online already included the 30% discount because the pin was attached to my household and is automatically applied when you book online.

After I thought about this for a few days and really did the math I knew that there was no way that my price reflected a 30% discount. So I called yesterday only to be told that I HAVE NO PIN. I asked for a supervisor. He was total jerk. Just kept repeating himself - "you have no pin". Could not explain to me how it was possible that I had one 2 days ago. Said I must have been "misinformed". I asked him if the calls were monitored so he could go back and find that call from Monday. He told me that he would not look for that call because regardless I still HAD NO PIN. Just so rude and sarcastic, treated me like I made the whole thing up. I told him I would be reporting how I was treated. He simply said - okay.

Very disappointing and un-magical experience.