BCV Check-In Disaster

[Jennyvelaz]

People are being very hard on the OP

I also appreciate the warning.

This is a Disney message board and info posted here is meant to inform about Disney. The opening post is appropriate.

When we come here and are stressed in our personal lives we do not need to berate others.

 

[Litty8]

My family also had a bit of a frustration with our checkin at BCV last weekend.

We reserved a studio for our family of 2 adults and 2 children. The CM at check in was either very new or just clueless. I asked where the room was and the had no idea and couldn't tell on the map. The place he said it was didn't look appealing, so I asked if we could have another room and was flatly told NO. Not even a nicety with it like "I'm sorry sir, but we have not other rooms available".

We get up to room 525, I think was the number, and I knew I was in trouble when it was very near the elevator. Turned out it was a handicap room. I called down and complained and asked to be moved. I also asked if the check in CM had put in my request for bed rails and was told he did not. So I asked the CM on the phone to be sure an put it onto our new room.

I went back to check in and only the same CM was there. He didn't say anything and gave no apology. I ended up in room 275 near the very end of the hall, but I didn't care now.

I understand mistakes happen, but I just didn't like the way I was treated or spoken to. I don't hold a grudge and always give 2nd chances but this is two times in a row I've had bad experiences with check in as the other was at VWL back in July.

I'm hoping the next visit will be better!

 

[mgilmer]

My family also had a bit of a frustration with our checkin at BCV last weekend.

We reserved a studio for our family of 2 adults and 2 children. The CM at check in was either very new or just clueless. I asked where the room was and the had no idea and couldn't tell on the map. The place he said it was didn't look appealing, so I asked if we could have another room and was flatly told NO. Not even a nicety with it like "I'm sorry sir, but we have not other rooms available".

We get up to room 525, I think was the number, and I knew I was in trouble when it was very near the elevator. Turned out it was a handicap room. I called down and complained and asked to be moved. I also asked if the check in CM had put in my request for bed rails and was told he did not. So I asked the CM on the phone to be sure an put it onto our new room.

I went back to check in and only the same CM was there. He didn't say anything and gave no apology. I ended up in room 275 near the very end of the hall, but I didn't care now.

I understand mistakes happen, but I just didn't like the way I was treated or spoken to. I don't hold a grudge and always give 2nd chances but this is two times in a row I've had bad experiences with check in as the other was at VWL back in July.

I'm hoping the next visit will be better!

When you called down, you were not talking to the front desk but rather a call center that could have been anywhere. That being said, I ALWAYS put a room request on my ressies that I do not want a handicapped room. That, in fact, is the only request I ever make.

 

[momof3poohlovers]

I posted about this exact same problem back in July. We were at BCV's from July 1st through the 5th and were told the same exact thing at check-in, the dedicated 2 BR with 2 queen beds was not in the computer. We were told that we were wrong and they were sorry but there was nothing they could do. After digging out my confirmation letter and contacting MS, I was told my reservation had been cancelled by the system. I am not sure I buy this but we ended up getting a pretty sizable room credit because they were not able to put us in the 2 queen room which was really hard esp. having 2 teenagers sharing a full size pull out bed(talk about fun! ) We ended up having a good stay in spite of the check-in problems but I understand your frustration. So I guess my point is, it does happen and sometimes even if you have your confirmation letter you still may not get what your reserve.

 

[jade1]

I'm surprised there are so many rooms to try for all these folks to sample. When we checked in they only had 2 dedicated 2BR's checking out the entire day. We do bring our conf letter though just in case. Maybe something along those lines would have been a good thread title...."Forgot Conf Letter-Huge Mistake!" I'm sure some folks would/should read that for future experiences. Some may skip over this thread just because of its title.

 

[SRexcaroll]

To bad about the stress, that is the hardest part sometimes the check in. I usually leave the baggage with a family member and go up and check the room before we go. We get moved around a lot with my big crew and "things" happen.

 

[Rowaena]

Blargh... I have had them (SSR desk) tell me they did not have my reservation at all, when I arrived to check in.

Thankfully I have always brought my confirmation letter to check in. The time they claimed not to have the reservation, they still spent 45 minutes finding us a unit even with my letter in hand. This was April 2007. I don't know if they overbooked, or what - at the time they said they were switching over to a new reservation system, and that Mousekeeping had forgotten to unlock all the cleaned rooms for check-in. Yes, it sounded as dodgy an explanation then, as it does now.

That letter is literally your key to the kingdom - don't leave home without it, don't pack it in a bag you can't get to easily or that an airline might misplace, put it in your purse or whatever.