I guess I'll just keep it at BWV for now. I always address my concerns with the powers that be, thanks. Twice we have even requested room changes, which we were able to get after a manager on duty came and looked at the room. Lately it's been OKW, which is our home resort. I don't know if we have something that flags us or what. We were just there 12/22 for 7 nights, renting a 2 BR and 2 studios. The 2 BR had carpeting unraveling in the entrance foyer, literally with about 2 feet of "unravel" left for us to marvel over, 2 missing headers on the living room blinds, broken slats on 2 blinds leading out to the balcony, stained cushion on the couch. Fridge in 1 of the studios was actually so dirty my daughter called housekeeping back in to take care of it. The latter was housekeeping, the 2 BR problems are upkeep in my opinion. We have been members since 1993, and this type of decline at OKW (which is where we have always loved to stay because of the size), along with the OKW new point assignments for 2010, are making us seriously consider selling.