I don't think its that bad but I did not sleep on it. We just spent 8 nights at BCV and my 21 y/o daughter slept on it. She did not complain about it and she is used to having a luxurious mattress at home so I don't think it is that bad....but then again she is also used to sleeping on a college dorm bed...LOL. Seriously though, I think it is fine. The new bed mattress in the master and second bedroom are super comfy! Much better than before.