cruisin5
DIS Veteran
- Joined
- Feb 21, 2001
- Messages
- 1,679
Just had a strange chat with MS.
There is a possibility I need to cancel one night of a 277 point reservation made with the following points:
2 of my Feb 2019
150 transferred in Feb 2019 points
125 banked points
My question was confirming that if I cancel a night I will get the Feb 2019 points returned and not the banked points.
After many "please wait while I look into this with my supervisor" I was told I would get back my points first followed by the transferred in points.
But, I was told the banking window for my Feb 2019 points is 2/1/2019 - 9/30/2019 but the banking window for the 2019 transferred points is 2/1/2019 - 1/1/2020. Why would the banked points have a different window?
There is a possibility I need to cancel one night of a 277 point reservation made with the following points:
2 of my Feb 2019
150 transferred in Feb 2019 points
125 banked points
My question was confirming that if I cancel a night I will get the Feb 2019 points returned and not the banked points.
After many "please wait while I look into this with my supervisor" I was told I would get back my points first followed by the transferred in points.
But, I was told the banking window for my Feb 2019 points is 2/1/2019 - 9/30/2019 but the banking window for the 2019 transferred points is 2/1/2019 - 1/1/2020. Why would the banked points have a different window?