Hi,
I'm a little upset about a conversation that I had a few minutes ago with United about our September flight to Disney. Disney was unable to assign us (DH, myself, and our DD who will be 26 months on our flight) seats for our outbound flight so I thought that I would call the airline to see if I could get us any seats.
To give a little more background, the same thing happened for our January trip and I was told to call back closer to the day of the flight to see if anything had opened up. When I checked back in for our January flight, the United rep. said I should have been assigned seats when I called the first time since I was flying with a very small child. The United rep. told me that if this every happened again that I should call and that I would be able to get assigned seats because a certain number of seats are held for these types of situations.
So I called United a little while ago to try and get seats and was connected to this jerk who basically told that there were no seats to assign to me and I'd have to fight it out at the airport. He was very, very snotty about it and I asked several times to talk to a supervisor. He kept refusing to put me through to a supervisor and told me that they would tell me the same thing. I told him even if they were going to tell me the same thing, I still wanted to talk to them. He finally told me that he was going to transfer me and instead of doing so HE HUNG UP ON ME! I was shocked.
I called back (this time I called the TED customer service line rather than the United customer service line) and spoke with a nice woman who said that they aren't always able to accomodate a request such as mine, but never the less assigned us seats.
I'm just really angry about the first guy that I talked to. I was not rude or obnoxious by any means, but I feel like I was treated in an unacceptable manner. Clearly, the information that he was giving me contradicted information I had previously been provided with and I wanted to talk to someone higher up for clarification. Is there anyone at United that I can report this to? Unfortuately, I didn't get the guy's name. Maybe I should just let this go, but at the same time, I feel like someone at United should be made aware of this poor customer service.
I'm a little upset about a conversation that I had a few minutes ago with United about our September flight to Disney. Disney was unable to assign us (DH, myself, and our DD who will be 26 months on our flight) seats for our outbound flight so I thought that I would call the airline to see if I could get us any seats.
To give a little more background, the same thing happened for our January trip and I was told to call back closer to the day of the flight to see if anything had opened up. When I checked back in for our January flight, the United rep. said I should have been assigned seats when I called the first time since I was flying with a very small child. The United rep. told me that if this every happened again that I should call and that I would be able to get assigned seats because a certain number of seats are held for these types of situations.
So I called United a little while ago to try and get seats and was connected to this jerk who basically told that there were no seats to assign to me and I'd have to fight it out at the airport. He was very, very snotty about it and I asked several times to talk to a supervisor. He kept refusing to put me through to a supervisor and told me that they would tell me the same thing. I told him even if they were going to tell me the same thing, I still wanted to talk to them. He finally told me that he was going to transfer me and instead of doing so HE HUNG UP ON ME! I was shocked.
I called back (this time I called the TED customer service line rather than the United customer service line) and spoke with a nice woman who said that they aren't always able to accomodate a request such as mine, but never the less assigned us seats.
I'm just really angry about the first guy that I talked to. I was not rude or obnoxious by any means, but I feel like I was treated in an unacceptable manner. Clearly, the information that he was giving me contradicted information I had previously been provided with and I wanted to talk to someone higher up for clarification. Is there anyone at United that I can report this to? Unfortuately, I didn't get the guy's name. Maybe I should just let this go, but at the same time, I feel like someone at United should be made aware of this poor customer service.
