Are you trying to access the disk through the "auto" program it goes through? If so, try this...
Right click "Start", then click on "Explore". Go to the drive that shows the disk you are trying to access. There should be a folder "My Disney Folders". Then, you can copy all of the pictures to your computers hard drive and it's much easier to access and deal with. I am a Scrapbooker and I use Photoshop. I have been able to clean up and crop many of the Photopass photo's. They are now yours so you can do as you please. My friend has told me about something called picnik.com. She really liked it and did some nice things with her pictures. I haven't tried it or accessed it, but I am sure there are many freebie type of software online you can work with.
The Guides are given older cameras. I was so appreciative that they had something for us. They don't organize them by where we went. There is just no time. Every night they lock themselves in a room and go through the pictures. Talk about a monumental task when there are so many people on the tour and trying to sort through all the pictures for each family. Plus, they are creating that slideshow at the Farewell dinner to make sure everyone is a part of that show. They also plan the next days activities, so it's crazy for them. Kudo's to all
ABD Guides and THANK YOU for taking pictures for us!!!
You mentioned that they sent the disk to someone else? Was the other person someone you stayed with in the rooms and on the reservation?
I hope that you can share pictures amongst your group that each of you took? We had a wonderful person on our tour create places on Flickr for all of us to upload our pictures and share with each other. He separated them by experience/location. It was such a great idea!
Did you happen to get the disk as part of the tour? Is it something they are now offering instead of the extra fee in paying for the Photopass?
Hope you enjoyed your trip! Diana and Michael were my Guides for two different tours. Love both of them!!!