I wanted to post our story to warn others to be smarter and more careful than we were on our last trip. We left our backpack in our stroller while we went on a ride at Magic Kingdom the last day of our trip. We had a few extra things in the backpack because we had checked out of our hotel. In hindsight we realize we had dropped our guard after many Dsiney trips over several years. We always felt very safe and secure on Disney property.Well while we went on the ride (about 15 minutes) someone stole our family backpack from the parked stroller.
Having our personal property stolen was horrible. There is a feeling of being violated. There was a bit of panic for loss of valuables and personal items. Then there was dealing with Disney security. Without going into great detail and being too critical it is enough to say this experience left a lot to be desired. If you need police at Disney - you must request it immediately. We were taken to the backside of Main Street, spent 2.5 hours in a waiting area, most unfortunately our children were shaken up. They went from the Magic of Disney to crime and talking with the police. We were told that it is known that there are rings of thieves that watch, target, follow and then steal from unknowing guests. There was no (or thin) security presence that evening for it took security 12 minutes to reach us, there are no cameras in this high trafficked area. In hindsight we presumed Disney would have a much higher level of security.
Lastly the sinking feeling of the theft was made worse by the lack of response from Disney. In the hours at security no one from guest relations approached us. Afterwords we were literally escorted out the back door as the Christmas Parade went down Main Street with no gesture of hospitality, kindness or concern for guests,especially two children. Our children had nightmares with the idea of being followed at Magic Kingdom. It would have been lovely if the best company in the world at making magic happen especially for children could have recognized an opportunity here..but they did not. Not when I consulted them that night, or since we have been home. We are disappointed that as guests in crisis such little guest care was shown. I am not talking about money I am talking about human concern for another (a guest's, a child's) well being. This was the last day of our trip and all they could do was show us out since we didn't have tickets to the Christmas party...it felt like the door really did hit us on our way out. We plan, anticipate and cherish our Disney trips just like so many here on the boards. I know I have very high expectations for guest service but I don't think I am being unreasonable here. I just expect so much more from people and from Disney as a company who thrives on making magic happen. I hope we can recapture that magical feeling someday ..I wish Disney was more willing to help.
Having our personal property stolen was horrible. There is a feeling of being violated. There was a bit of panic for loss of valuables and personal items. Then there was dealing with Disney security. Without going into great detail and being too critical it is enough to say this experience left a lot to be desired. If you need police at Disney - you must request it immediately. We were taken to the backside of Main Street, spent 2.5 hours in a waiting area, most unfortunately our children were shaken up. They went from the Magic of Disney to crime and talking with the police. We were told that it is known that there are rings of thieves that watch, target, follow and then steal from unknowing guests. There was no (or thin) security presence that evening for it took security 12 minutes to reach us, there are no cameras in this high trafficked area. In hindsight we presumed Disney would have a much higher level of security.
Lastly the sinking feeling of the theft was made worse by the lack of response from Disney. In the hours at security no one from guest relations approached us. Afterwords we were literally escorted out the back door as the Christmas Parade went down Main Street with no gesture of hospitality, kindness or concern for guests,especially two children. Our children had nightmares with the idea of being followed at Magic Kingdom. It would have been lovely if the best company in the world at making magic happen especially for children could have recognized an opportunity here..but they did not. Not when I consulted them that night, or since we have been home. We are disappointed that as guests in crisis such little guest care was shown. I am not talking about money I am talking about human concern for another (a guest's, a child's) well being. This was the last day of our trip and all they could do was show us out since we didn't have tickets to the Christmas party...it felt like the door really did hit us on our way out. We plan, anticipate and cherish our Disney trips just like so many here on the boards. I know I have very high expectations for guest service but I don't think I am being unreasonable here. I just expect so much more from people and from Disney as a company who thrives on making magic happen. I hope we can recapture that magical feeling someday ..I wish Disney was more willing to help.
