milmore104
Mommy to 3 Disney Princesses
- Joined
- Apr 30, 2002
- Messages
- 2,828
We arrived home Mon. night after 12 wonderful days @ WDW. Weather was good... HOT and Humid, W/ daily rain @ 3 for about 15 min. but it felt great! It really cooled you off and you were dry in no time. Lines we not so bad for the first part of the trip stand by's said 20-30min but only took about 10-15 to get through. As the week went on it was harder to move around in the parks but wiat time still weren't that bad most said 30min w/ the some 40min ones. But parks felt really CROWDED it was hard to turn around w/out bumping into someone!
Okay on to the POP. Resort was great over all we had some of the nicest CM's we have ever meet there. We got our 1st towel animal here (got a new one everyday). But we did bump into a couple rather rude and STUPID CM's here. I did NOT get my room I paid extra for. I also asked for a handicapped room and did not get one. I was told it was because of our "late" check in... IT WAS 1:45 PM... They could change our room in 3 days. No thanks. I had to wait until we got home for them to refund our money because I didn't bring the cc I used to pay for the room w/ us and they wouldn't but it on another one. I asked for the closest room they had and got the farthest possible room in the 50's section. Oh well we put on our Happy faces after all we were in WDW and that's all that mattered to us... The next couple of days went along great. Until I went to the front desk to p/u our HDD tickets. The CM I got was dumber than a box of rocks first he told me that only king room our handicapped and you can't have 4 people in one so I'll have to pay for another room. Then he actually charged it to my cc. When I told him I didn't want to change rooms he said "OH" w/ a stupid look on his face. I told him we had already been here for 4 days I wasn't changing rooms now. I don't know what he was thinking but at that point he began to check us out mind you we had 8 more days left!!! As he tried to credit the extra room back he charged it again. It took me 1 1/2 hours to get everything straightened out. And to top it off our cc company put a hold on the card because of all the unusal activity for 48 hours until they figured it out. So we couldn't charge anything to our room or our card and we had limited cash. We got not even a glimpse of an "I'm Sorry".
The next day I had to add days to our tickets I waited in line for 25 min. and was told they don't do that here I'd have to go to the parks and do it. I was also told they don't have wheelchair to get around the resort. I was traveling w/ my 80yo DGM and it was hard for her to get back to the room at night.
As I explained to my DH that we'd have to go to the park to get extra days added a nice couple said they do that at the front desk we just did it. So I hiked back to the desk waited another 20 min and it took 30 sec. to have the days added. I asked the other CM when he didn't do it and he said he didn't know how! Instead of just telling me to go to another CM he sent me away.
After that I went to our room and called AKL. They didn't have anything that night but did for the next 5 nights so we switched our ressies ovver there for the remainder of the trip and had a great time. We have stayed at a value once before and didn't really mind it but we will NOT be staying at one again unless it's the difference between going to WDW and not going. AKL was just so much more relaxed and not as crowded as POP. We have always loved AKL and still do!
Happy to answer any & all ???'s
I will be posting our rest. reviews on that forum. Thanks
Okay on to the POP. Resort was great over all we had some of the nicest CM's we have ever meet there. We got our 1st towel animal here (got a new one everyday). But we did bump into a couple rather rude and STUPID CM's here. I did NOT get my room I paid extra for. I also asked for a handicapped room and did not get one. I was told it was because of our "late" check in... IT WAS 1:45 PM... They could change our room in 3 days. No thanks. I had to wait until we got home for them to refund our money because I didn't bring the cc I used to pay for the room w/ us and they wouldn't but it on another one. I asked for the closest room they had and got the farthest possible room in the 50's section. Oh well we put on our Happy faces after all we were in WDW and that's all that mattered to us... The next couple of days went along great. Until I went to the front desk to p/u our HDD tickets. The CM I got was dumber than a box of rocks first he told me that only king room our handicapped and you can't have 4 people in one so I'll have to pay for another room. Then he actually charged it to my cc. When I told him I didn't want to change rooms he said "OH" w/ a stupid look on his face. I told him we had already been here for 4 days I wasn't changing rooms now. I don't know what he was thinking but at that point he began to check us out mind you we had 8 more days left!!! As he tried to credit the extra room back he charged it again. It took me 1 1/2 hours to get everything straightened out. And to top it off our cc company put a hold on the card because of all the unusal activity for 48 hours until they figured it out. So we couldn't charge anything to our room or our card and we had limited cash. We got not even a glimpse of an "I'm Sorry".
The next day I had to add days to our tickets I waited in line for 25 min. and was told they don't do that here I'd have to go to the parks and do it. I was also told they don't have wheelchair to get around the resort. I was traveling w/ my 80yo DGM and it was hard for her to get back to the room at night.
As I explained to my DH that we'd have to go to the park to get extra days added a nice couple said they do that at the front desk we just did it. So I hiked back to the desk waited another 20 min and it took 30 sec. to have the days added. I asked the other CM when he didn't do it and he said he didn't know how! Instead of just telling me to go to another CM he sent me away.
After that I went to our room and called AKL. They didn't have anything that night but did for the next 5 nights so we switched our ressies ovver there for the remainder of the trip and had a great time. We have stayed at a value once before and didn't really mind it but we will NOT be staying at one again unless it's the difference between going to WDW and not going. AKL was just so much more relaxed and not as crowded as POP. We have always loved AKL and still do!
Happy to answer any & all ???'s
I will be posting our rest. reviews on that forum. Thanks
