IwasatWDWforamonth
<font color=red>Has a sweetie named Hope<br><font
- Joined
- Oct 5, 2004
- Messages
- 1,979
Hi everybody
Ive been waiting to tell about this ever since we got home from our trip but ive hesitated because sometimes people will take the side of the cm and say that a disney cm could never be that bad,trust me this was BAD
Im a huge fan of WDW and problems like what im about to tell you have never happened to me,
Ok here it goes im , Im actually getting upset thinking about it, hopefully this will get it out of my system,
My mom and I were staying at POFQ we were staying there for a few days our second night there we planned to take the boat downtown, mainly for the ride at night and we thought we would look in a couple stores, it was late so we wanted to get back to get a snack at the room and go swimming.
So we decided to just go to The art of disney, after looking for about 2 minutes we found a glass display of the leftover Happy haunts stuff, and there was this awesome mickey with goofy in a doommobile, The haunted mansion is my mom's and I's favorite ride and we were shocked when the cm said it was only 150, he acted like it was the only one too.
Well we decided to buy it, we get to the check out to our suprise he whips out another one, well ok there is 2 , well this one didnt work, the light switch was stuck, so he goes and gets the one in the display, My mom payed for it and then the girl helping him was packing it, in the process she broke the horn on one of the ghost,
The guy cm TAKES my moms debit card out of her hand along with the receipt and proceeds to try and figure out how to cancel the order,
I say wait a minute I dont care if its broke, Im just a collector I want because i like it, He said YOU CANT HAVE IT YOURE NOT LEAVING THE STORE WITH IT, I say I dont care if she broke it.
Ok im a mush and im attached to this thing I know I shoulnt get so upset but at this point im crying and HE LAUGHS AT ME, Im crying and saying why cant you let me have it,He just stands there with a nasty look on his face saying there is no way im leaving with it, he cant sell damaged merchandise then I keep saying what you're doing is illegal I told him to call the police, My mom has paid for this how can you keep us here, About 20 minutes later he calls a manager( Please remember I was not mad at the girl who broke it AT ALL it was an accident and she felt really bad)
Ok about ten minutes later the manager comes with another man, she was such a nice lady, said she could hear me crying on the phone we told them the entire thing showing her the receipt with the item on it after talking to them for say a half an hour she tells him to call and make sure there were no more of these anywhere, there were not, so she told him to pack that one up for us, The next day she sent me a poster of mickey mouse a really nice one.
And a week later they found us another one and let us us exchange it at our resort. So she really helped us, offered to have him write us an apology but I didnt want it.
But the whole thing was do draining for me, I know it seems silly for me to be so upset, most people would'nt paiy full price for something that was broken but I really really liked it and it had been paid for BEFORE it was broken.
Ever watched boiling points on mtv? well thats what this felt like, I could not believe he wouldnt let us leave the store. We spent over an hour and a half in that store thanks to him, almost missed the boat back I know we could have taken a bus but we were only staying at pofq for a few nights and wanted to make the most of it.
In hindsight I say I just should have packed it up myself and left, what could he have done Called the police, to say a lady just left with an item she paid for and we broke?
I know this post isnt written very well it just feels good to let this out.
thanks for listening and if ive posted in the wrong spot gently move me
kathy
Ive been waiting to tell about this ever since we got home from our trip but ive hesitated because sometimes people will take the side of the cm and say that a disney cm could never be that bad,trust me this was BAD
Im a huge fan of WDW and problems like what im about to tell you have never happened to me,
Ok here it goes im , Im actually getting upset thinking about it, hopefully this will get it out of my system,
My mom and I were staying at POFQ we were staying there for a few days our second night there we planned to take the boat downtown, mainly for the ride at night and we thought we would look in a couple stores, it was late so we wanted to get back to get a snack at the room and go swimming.
So we decided to just go to The art of disney, after looking for about 2 minutes we found a glass display of the leftover Happy haunts stuff, and there was this awesome mickey with goofy in a doommobile, The haunted mansion is my mom's and I's favorite ride and we were shocked when the cm said it was only 150, he acted like it was the only one too.
Well we decided to buy it, we get to the check out to our suprise he whips out another one, well ok there is 2 , well this one didnt work, the light switch was stuck, so he goes and gets the one in the display, My mom payed for it and then the girl helping him was packing it, in the process she broke the horn on one of the ghost,
The guy cm TAKES my moms debit card out of her hand along with the receipt and proceeds to try and figure out how to cancel the order,
I say wait a minute I dont care if its broke, Im just a collector I want because i like it, He said YOU CANT HAVE IT YOURE NOT LEAVING THE STORE WITH IT, I say I dont care if she broke it.
Ok im a mush and im attached to this thing I know I shoulnt get so upset but at this point im crying and HE LAUGHS AT ME, Im crying and saying why cant you let me have it,He just stands there with a nasty look on his face saying there is no way im leaving with it, he cant sell damaged merchandise then I keep saying what you're doing is illegal I told him to call the police, My mom has paid for this how can you keep us here, About 20 minutes later he calls a manager( Please remember I was not mad at the girl who broke it AT ALL it was an accident and she felt really bad)
Ok about ten minutes later the manager comes with another man, she was such a nice lady, said she could hear me crying on the phone we told them the entire thing showing her the receipt with the item on it after talking to them for say a half an hour she tells him to call and make sure there were no more of these anywhere, there were not, so she told him to pack that one up for us, The next day she sent me a poster of mickey mouse a really nice one.
And a week later they found us another one and let us us exchange it at our resort. So she really helped us, offered to have him write us an apology but I didnt want it.
But the whole thing was do draining for me, I know it seems silly for me to be so upset, most people would'nt paiy full price for something that was broken but I really really liked it and it had been paid for BEFORE it was broken.
Ever watched boiling points on mtv? well thats what this felt like, I could not believe he wouldnt let us leave the store. We spent over an hour and a half in that store thanks to him, almost missed the boat back I know we could have taken a bus but we were only staying at pofq for a few nights and wanted to make the most of it.
In hindsight I say I just should have packed it up myself and left, what could he have done Called the police, to say a lady just left with an item she paid for and we broke?
I know this post isnt written very well it just feels good to let this out.
thanks for listening and if ive posted in the wrong spot gently move me
kathy
)
Fortunatly for the rude CM, the other CM that was standing there immediatly jumped in and started talking to my DS and offered his pins to him. I'm not much for making a scene, but the CM is really lucky my DH didn't hear him...
