Immediately reply that you want to speak to a person. I have used "person" and "human being" and been routed to a live person, even when the request is not related at all to the question I was asked. Please note that you will get in line after other people who have called ahead of you. I used to always do this, which is why I know how to do it. However, I have learned the questions they ask (especially the dining line questions) and it's faster to talk to the computer, if you interrupt it. Be careful about talking slow though because if you go to fast, it interrupts you and you get to the person anyway. Okay at the beginning of the call but a little aggravating if you are almost done with the computer.