At Ohana Now

[tndisneyfan]

Ok, I'm here right now and this has been one of the worst meals ever. Service has been terrible and the food has been not good. All the food has been cold. This is about our fifth or sixth time to Ohana and this has been the worst. Our server has basically ignored us. The chicken wings was dried out and all the meat and sides have been cold.

 

[design_mom]

Complain to the manager... now. While you're there.

They can't fix it for you if you don't tell them. (One would think that they'd have it right and you wouldn't *need* to tell them, but apparently tonight, something's not working well.)

 

[jdisnut]

Thanks for telling us, but the person who really needs to hear your concerns is the restaurant manager! Nobody else can attempt to fix the situation.

Sorry to hear about your disappointing experience. We love 'Ohana, so it pains me to read so many negative reviews recently.

 

[tndisneyfan]

After dinner we did speak to the manager. He listened and got our servers name. That was about it. We had already paid and weren't looking for a freebie or anything. He basically just thanked us and said he would check on it.

 

[Pumbaa_]

welcome to the club of i had bad service/meal at ohana

so sorry you had to join

 

[mommyaof2]

We also had a bad experience on our last visit. We will not be going back for dinner there. Sorry you had a bad meal too!

 

[MrsLS]

Yep basically our experience too except it wasn't cold just bad and the server ignored us too. We won't be back either. Sorry

 

[iwrbnd]

I hope they fix this soon! We've heard such good things about it and are planning on trying it out this summer!

 

[mkleinbe]

Sorry your meal went horribly. We didn't care for Ohana when we went so we'll not be back. Overrated in my opinion.

 

[Pumbaa_]

I hope they fix this soon! We've heard such good things about it and are planning on trying it out this summer!

this is an ongoing theme for this restaurant, not just an off night. I haven't been back in about 3 years. Had horrible service on 3 diff trips before we said no more. Once is a fluke, twice, a pattern, third time we were just dumb (ok, went with friends who thought it would be just fine - hated being right that night!)

 

[arilvdc]

We went last year and it was very very good, so I'm sorry that it's not that way rightnow!

 

[pooch]

just don't get it. We hated Ohana.

 

[goofy4prez]

welcome to the club of i had bad service/meal at ohana

so sorry you had to join

I believe the op that she had bad service and cold food; however, I belong to the club of those who had good service and good food at Ohana both times I've been there.

Now I belong to the club of I had an average meal at an overhyped place like Le'Cellier with horrible service and a rude manager. I could tell you my nightmare at this place but that is for another topic and another thread.

I guess any Disney restaurant has their good and bad moments.

 

[MissionMouse]

this is an ongoing theme for this restaurant, .... Had horrible service on 3 diff trips before we said no more...

Same experience for us too. Stayed PR Club trip after trip and Ohana kept on changing. Dined Ohana way before dining plans and Ohana was great but after three retrys over recent years we no longer dine here or recommend Ohana to anyone.

 

[Andrea73]

You all are KILLING me. I JUST (as in 15 minutes ago) booked Ohana for dinner. Now I am going to go crazy re-thinking the decision and looking at other options (sigh)

 

[Princess&CowboyMommy]

Sorry you had such poor service and cold food

We went to Ohana for the first time in November 2009. Our server was coming back after being gone for 3 months and that was her first night back. She had a few small mis-steps, but was pretty good overall. The person assisting her though - ugh...he only brought the shrimp. After about 15-20 minutes and wondering if we were going to get the turkey, steak, and Pork options, we flagged down our waitress, who then flagged down her asst...who finally brought us over skewers choices of those remaining items.

That said - they were all freshly cooked and hot and very good. All of our food was wonderful, esp the salad and shrimp (or maybe I just remember it that way because that's mostly what we ate for a while ).

But, some of the service needed help (mainly the asst). Our main server though - on the whole - was good and even went next door to Kona and got my sister a sugar-free desert since she had recently had gastric bypass surgery and couldn't eat sugar.

OP- I'm sorry you had a bad experience.

 

[mkleinbe]

I guess any Disney restaurant has their good and bad moments.

I think this is very true and something that people need to keep in mind. I've seen bad reviews for Cali Grill. I think it's funny how people get almost offended and seem to take it almost personally when someone doesn't like a given restaurant. The passion is great!

 

[JEWLSVERN]

We were there 2 weeks ago and we loved it. It was by far our favorite meal of our trip. The food was excellent and our server great. The meat especially was hot and cooked perfectly. Our DD3 loved the activities.

We all wished we had booked it twice during our trip.

 

[elizabethswan]

welcome to the club of i had bad service/meal at ohana

so sorry you had to join

add us to this list. this was the dinner i was most looking forward to and we will never go back. the turkey and pork pieces were VERY undercooked and after seeing that, the meal was over for me. so disappointing. to add to that, the service was not good either. we have decided we prefer kona for breakfast and other meals.

 

[BigGreen73]

Sorry to hear that folks had a bad experience. MY DW and I did Ohana for breakfast last May and we'll be doing it again in May this year as well because the food was good and we really enjoyed the experience.

But for me, it would take only one bad experience at somewhere at WDW to not want to got back to that restaurant or resort etc again. WDW is expensive and sets the bar for service, quality, and experience. If you can't that everywhere at WDW then why go?

If I wanted poor service and a lack luster experience, I would just stay home. Maybe that's it... Maybe I am so used to poor service etc here in Maine, that anything above average at WDW just seems awesome.