At my witts end

[ariane37]

I've been wondering though and it's sorta hard IMO to tell for sure due to the sheer volume of MDE issues but is it possible the CM didn't actually put a hold on the account but rather booked the rooms instead? I'm thinking out loud but I don't have the background information to know if that's even possible.

It is possible. He could have done it knowingly, and he could have done the hold but it could have gone through by "accident". Who knows with all the problems going on???
I will say the last 2 days things seem to be straightening out, unless I just jinxed it lol

 

[Paulines]

MDE was a hot mess on our vacation (9/8-9/13). It was down totally from the 8th-10th and still on the fritz for the remainder of time. Unfortunately, I had little reliable access to it.

Ironically, I stopped by the front desk at the YC to print out our itinerary (due to the above and there was NO indication of the BC hold) and to inquire what happens if the impending hurricane grounded mid Atlantic flight routes on the 13th and was told they’d find us a room, lol. Little did I know there was a club level upgrade waiting for us at the BC!

Thank you all for the responses and the fellowship of frustration. I really am anxious to schedule another trip, but am leary.

It should not take 4 phone calls and an act of Congress to correct an error.

 

[monica9]

Ok I know its 2018 but that doesn't mean anything in this day and age of nobody does their job right and a software issue.. She already knew that the room wasn't off her MDE account while she was in Disney so
if she went down to the front desk either during her stay or just before she checked out of her original resort she could have had them help her get it off. I get it nobody doesn't want to spend their vacation time
at the front desk but then you have to deal with it when you come home. Also I have found it easier to remove a charge when checking out then when I come home. Yes I do understand some charges will not be
on there when you check out but that's because you did spending on your check out day and they haven't had time to batch out.



CS can't help you as they can't change the information on your account. They can add new information (names,ages,address) but they can't take it away. In your case you have to talk with IT as they have to override the system so it saves which CS doesn't have the ability to do it. I went through it a few years back.

Ok that makes a lot of sense since the last cm I spoke with said they have three addresses on there. So they add but don’t take away.

 

[nkereina]

Ok I know its 2018 but that doesn't mean anything in this day and age of nobody does their job right and a software issue.. She already knew that the room wasn't off her MDE account while she was in Disney so
if she went down to the front desk either during her stay or just before she checked out of her original resort she could have had them help her get it off. I get it nobody doesn't want to spend their vacation time
at the front desk but then you have to deal with it when you come home. Also I have found it easier to remove a charge when checking out then when I come home. Yes I do understand some charges will not be
on there when you check out but that's because you did spending on your check out day and they haven't had time to batch out.

The response of mine that you quoted was in response to your original post that said this:

I still don't get how people leave anywhere especially Disney without physically going to the front desk to check out.

On a normal reservation, apps and emailed folios are more than sufficient to check-out without visiting the front desk. But as has been mentioned, the OP's issue was with a reservation they never checked IN for. So two very different things.