Acklander said:
OK, I can see where the OP didn't get what she needed and therefore didn't have a good trip. She complained to Disney who feels that she was compensated enough for her troubles. As far as Disney is concerned it's a closed issue. If she's not happy, she can choose to spend her money elsewhere - fair enough, it's the American way. - but contacting lawyers and filing complaints with the ADA because she had noisy neighbors and wasn't close enough to refill her mugs - Am I missing something here??? I'm amazed at how much Disney does, above and beyond the ADA requirements for those with disabilities. While I can understand the OP being disappointed in her stay, I think it's a far stretch to consider this a legal issue or ADA violation. I definitely think these suggestions are blowing things way out of proportion.
I have no intention of pursuing anyone legally. What I am doing, however, is requesting that WDW do some sort of memo or training on sensitivity issues...primarily for those employees coming into contact with it. My major complaint was clouded by minor issues. Let me clarify. I felt that, since my room ressie (through special services since I have, in fact, several children that still need me in the night due to young age and/or special needs) stated "guaranteed connecting rooms for families"... and since my dd's special needs included the need for a somewhat quiet place to have her partial seizures and come down after them, special services guaranteed that our connecting rooms would be in a quiet part of the resort, in fact she specifically chose for us the back of the middle. Faces woods. No courtyard, no parking lot, no pool. When those rooms mistakenly did not have a connecting door, we could not stay there. We were instead put into rooms that were ony available because they were "unavailable, out of inventory." Because something (the cm at the desk suspected lice had just been fumigated out of there, a detail that was only speculation so I left it out) had happened in those rooms, their carpets had to be cleaned right on Easter Sunday, our check in day. So for several days, our carpets were soaked. They were out of inventory, as in ...not suitable to rent. But good enough for us, at rack rate, to fix the mistake on the special needs reservation.
To minimize this and say that just being too far to fill the refillable mugs was the issue is insulting. I am not that way at all, never have been. Was I annoyed that we waited to see the building location before deciding whether or not to buy refillable mugs, then have our rooms be so far away from the refilling station because of a mistake that, due to my multiple confirming should never have happened? You bet. But would I have ever dreamed of complaining about that to wdw? Ummm, no. Didn't even mention it in my email to them.
About the noisy neighbors, when the Special services person put us in the first set of rooms, she chose that location to be away from the "teen groups" she knew were there at the same time. Once again, that mistake with the connecting door (which we were later accused of never even requesting, although it was still in the computer as GUARANTEED CONNECTING FOR FAMILIES) took us out of the special services-chosen location and put us in the middle of the teen groups. And then the front desk failed to ever send security as promised, to get the groups to quiet down a little at 1:45 am.This whole thing is a lot more than getting an inconveniently located room and having noisy neighbors.
Again, lawyer being hired? No. I repeat that I am not that type. But I will tell anyone who will listen, who is considering this trip with a special needs child. This might have been an unfortunate mishap, but based on the lack of apology I have received (not monetary, mind you, just sincere), this has the potential to repeat. People deserve to be informed that their money is, indeed, at risk if WDW does this to them. With a differently abled child, it is sometimes a huge risk to take.
Notice my siggy line has no future trip scheduled.
She forgot to sign in as herself and posted before I had a chance to show her where the teen board is. Please disregard this post! 
