Art Of Animation Lion King suite (error message when booking?)

[MiaSRN62]

I am attempting to book one night at AoA Lion King suite for Aug 28th on either a Passholder rate or a FL Res rate. It showed "available". I put in my payment info and clicked "submit". Only then did a message pop up :
"sorry, but we are unable to complete your purchase online at this time. Please call Disney at........"

It was only going to be 2 adults and an infant. Do they save these rooms for larger families. My daughter and husband wanted some separation from their 1 yr old so they didn't have to tip-toe around his napping. She is there for a conference in Orlando. Anyone ever get this message?

 

[DWillowBay]

I am attempting to book one night at AoA Lion King suite for Aug 28th on either a Passholder rate or a FL Res rate. It showed "available". I put in my payment info and clicked "submit". Only then did a message pop up :
"sorry, but we are unable to complete your purchase online at this time. Please call Disney at........"

It was only going to be 2 adults and an infant. Do they save these rooms for larger families. My daughter and husband wanted some separation from their 1 yr old so they didn't have to tip-toe around his napping. She is there for a conference in Orlando. Anyone ever get this message?

In the recent past, they have not been allowing for 1-night stays. That might be what you're running into. If the chat feature is available, I'd ask if that is the problem . I hope it gets resolved for you!

 

[MiaSRN62]

Thank you DWillowBay. It was just odd how it allowed me to book....put in the credit card info and only then hard-stopped us. Appreciate the feedback!