Are you a guest or a customer?

[over50visits]

Disney calls us guests. I had a CM friend tell me about their "secret code" for rude guests: "customer." If you hear a CM tell a supervisor "this customer wants....." You know they have a problem child.

We always try to be good guests. I have noticed:

Customers at Disney World:
Throw trash anywhere.
Blame the CM if the ride is down or their FP disappears.
Have one person sit and hold a table while the rest get in line for food.
Have one person get in line and others come later to join them.
Make multiple ADRs for the same time and pick the one they want when the meal comes (the cc guarantee responded to those people).
Lie to the gate guards at resorts hoping to park there and spend the day in a park.
Rent wheelchairs when they don't need them hoping for an advantage.


Guests at Disney World:
Follow the Golden Rule.

So: are you a guest?

 

[disneylove69]

Customer is also used when they suspect shoplifting.

 

[andyman8]

I'd be surprised if anyone would call themselves a "customer" in your context.

 

[Ryansdad0727]

I don't think one person in your party holding a table while others get food is bad manners. Nothing worse that having an armload of food and no table to eat at. If no tables are available then i will eat elsewhere or at a different time.

Here is one: Putting you towel on a pool chair as you leave for a park in the morning so you will have your chair when you return at 2 pm.

 

[wdw4rfam]

I don't think one person in your party holding a table while others get food is bad manners. Nothing worse that having an armload of food and no table to eat at. If no tables are available then i will eat elsewhere or at a different time.

Here is one: Putting you towel on a pool chair as you leave for a park in the morning so you will have your chair when you return at 2 pm.

I agree totally. And when they implement that rule that you can't sit until you have food, we go back to our resort to eat. I literally saw 5 families with full trays in hand waiting for the one CM trying to find them tables. Who knows how long they stood there, we left and went back to our resort. I can tell you there wasn't one available table, plus having to hold those trays with the entire families food...no. If that makes me a bad person when I follow all other rules, so be it.

 

[kam1011]

I don't think one person in your party holding a table while others get food is bad manners. Nothing worse that having an armload of food and no table to eat at. If no tables are available then i will eat elsewhere or at a different time.

Yup. I'm not buying all that food to find out there's no table. We're a party of 6, so usually one adult will sit with all the kids (since they're really more of a pain than a help in line) and the other two adults get the food and bring it out. Doesn't make any sense to me to be corralling children while holding trays of food and fighting our way through the crowd trying to find seating for 6.

 

[Malibustyle23]

I too agree that I was a guest until I got to the saving table spot at the restaurant. Call me a customer all day long apparently. DH, DS10 and DD5 o and scout out a table while I am in line ordering the food. Would you really prefer them in line with me adding 3 people deep to the line just for my party? Could you imagine how long the lines would be if every family stayed together while ordering? I also would not want my food to get cold by the time we could find a seat to sit at.

 

[wendybeth75]

I agree with the other posters. It would have never occurred to me that holding a table would be rude. It seems like it would make the counter services more chaotic to have whole families waiting for trays of food.

 

[JoeA]

People who sit down while family fetch doesn't bother me, but people who sit and aren't eating there should be banned for life!'

 

[PrincessesX3]

Last August we ate at pecos bill. I did not like their policy that you had to have all of your party together and must have food to sit. With three little ones, it was a bit difficult and frustrating waiting to be directed to a table w a tray of food and the large soda cups they serve. Are there any other restaurants that work this way?

 

[wendybeth75]

People who sit down while family fetch doesn't bother me, but people who sit and aren't eating there should be banned for life!'

If it is crowded and there are no available tables then I agree with you!

 

[Malibustyle23]

Last August we ate at pecos bill. I did not like their policy that you had to have all of your party together and must have food to sit. With three little ones, it was a bit difficult and frustrating waiting to be directed to a table w a tray of food and the large soda cups they serve. Are there any other restaurants that work this way?

We were there last September and that was not the policy while we dined there.

 

[PrincessesX3]

We were there last September and that was not the policy while we dined there.

Good. I'm hoping they did away w this. I love pecos bill but will probably avoid if it is like what we experienced. Thanks.

 

[jco_direwolf]

Last August we ate at pecos bill. I did not like their policy that you had to have all of your party together and must have food to sit. With three little ones, it was a bit difficult and frustrating waiting to be directed to a table w a tray of food and the large soda cups they serve. Are there any other restaurants that work this way?

All the TS require your whole party be there before you check-in.

 

[PrincessesX3]

We were there last September and that was not the policy while we dined there.

Thank you

 

[fairyprincess88]

The no table saving policy is usually only put into practice during really busy times at places like Pecos Bill's and Comic Ray's. Personally I like the policy and think it should be used more as I've found it made it easier to get a table while your food is still hot.

I remember not liking the idea of it until I went to the Three Broomsticks at the WWoHP for the first time and saw how they ran the procedure there at all times and was amazed on how easy and practical it was. After that I really didn't feel concerned anymore at the idea of running into at WDW and found that it worked just as well there when I did come across it at Cosmic Ray's.

 

[Crl1817]

Well since I'm paying to go to disney world, I think that makes me a customer.

Customer:
"1. a person or organization that buys goods or services from a store or business."

Guest:
"1. a person who is invited to visit the home of or take part in a function organized by another."



Hopefully I'm a decent human being at the same time. And I wouldn't do most of the things on that list, except hold a table while someone else fetches the food. I'm with Ppers on that. No way do I want to stand in line with a four year old bumping into people and being a general nuisance. And no way do I want to pay for my food only to have no place to sit. If the restaurant had a system in place to guarantee us a table, that would be different.

I'm also a little ambivalent on line holding. I'm definitely good with one parent staying in line while another escorts children to the bathroom or to buy a bottle of water. And to some extent I think very young children shouldn't be expected to wait in long lines, which creates a bind for parents who want to see certain shows. I don't think one person should be holding a spot for ten others who are off riding a bunch of rides, etc though. We have never held a spot in a line at disney. But this year dd will be four and I can see that we might have a bathroom emergency. . . .

 

[DebbieB]

I was in the other side of this policy when I took my niece a few years ago. I didn't want to leave her alone to find a table while I got the food. So we both went up to order. Then we had to walk round and round to find a table. Meanwhile many of the tables had people sitting with no food. It was June and crowded. Some looked like they were waiting for food to come while others looked like they were just resting. Meanwhile our food got cold.

 

[freckles04]

I was in the other side of this policy when I took my niece a few years ago. I didn't want to leave her alone to find a table while I got the food. So we both went up to order. Then we had to walk round and round to find a table. Meanwhile many of the tables had people sitting with no food. It was June and crowded. Some looked like they were waiting for food to come while others looked like they were just resting. Meanwhile our food got cold.

We were in this position on our first trip as it was just me and my DS who was 8 at the time. It was early August and busy and we had to eat our food standing up at times while other families sat at tables either waiting for food or just sitting. It felt very unfair. I would hope that most decent people who saw a single mom and her kid having to eat standing up would get up and let them have that table but no one did.

 

[Malibustyle23]

All the TS require your whole party be there before you check-in.

But Pecos Bills is a CS not TS. To me it makes sense to do that at a TS but not a CS.